NiCE CXone Mpower vs. Verint Workforce Engagement (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
 Verint Workforce Engagement (discontinued) | Score6.9 out of 10 | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
| NiCE CXone Mpower | Verint Workforce Engagement (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| NiCE CXone Mpower | Verint Workforce Engagement (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Workforce Optimization (WFO) |
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| NiCE CXone Mpower | Verint Workforce Engagement (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.7 | 8.5 |
| Likelihood to Renew | 10.0 | 7.2 |
| Usability | 9.3 | 8.0 |
| Availability | 8.5 | - |
| Performance | 7.9 | - |
| Support Rating | 9.1 | 9.0 |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 8.1 | 8.0 |
| Configurability | 8.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 7.9 | - |
| Vendor pre-sale | 7.9 | - |