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NiCE CXone Mpower vs. Webex Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NiCE CXone Mpower

    Score8.9 out of 10
    N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Webex Contact Center

    Score9 out of 10
    N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    NiCE CXone MpowerWebex Contact Center
    Editions & Modules
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    NiCE CXone MpowerWebex Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    NiCE CXone MpowerWebex Contact Center
    Considered Both Products
    NICE Systems
    No answer on this topic
    Cisco
    Chose Webex Contact Center
    In my opinion, Webex Contact Center can compete with Five9 Contact Center for small, less complex CX environments. Issue is when you are looking for a more complex, cloud base cx application, Five9 is more a better fit becuase of its maturity in the industry and how it can …
    Incentivized
    Chose Webex Contact Center
    I do really like Team Viewer for the remote assistance but Webex Contact Center is a pretty close second.
    Incentivized
    Chose Webex Contact Center
    Within range
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    NiCE CXone MpowerWebex Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of NiCE CXone Mpower and Webex Contact Center
    Feature
    NiCE CXone Mpower
    9.4
    582 Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard9.2560 Ratings9.233 Ratings
    Validate callers9.6472 Ratings9.132 Ratings
    Outbound response9.5491 Ratings5.727 Ratings
    Call forwarding9.3444 Ratings8.732 Ratings
    Click-to-call (CTC)9.3404 Ratings8.429 Ratings
    Warm transfer9.8532 Ratings8.833 Ratings
    Predictive dialing9.5318 Ratings5.421 Ratings
    Interactive voice response9.5377 Ratings8.127 Ratings
    REST APIs9.3302 Ratings7.829 Ratings
    Call scripts9.2323 Ratings8.528 Ratings
    Call tracking9.5511 Ratings8.431 Ratings
    Multichannel integration9.2365 Ratings7.030 Ratings
    CRM software integration9.0366 Ratings7.130 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of NiCE CXone Mpower and Webex Contact Center
    Feature
    NiCE CXone Mpower
    9.4
    557 Ratings
    Webex Contact Center
    7.8
    31 Ratings
    Inbound call routing9.5512 Ratings7.729 Ratings
    Omnichannel inbound routing9.1374 Ratings7.927 Ratings
    Recording9.6496 Ratings9.029 Ratings
    Quality management9.0481 Ratings8.826 Ratings
    Call analytics9.3487 Ratings7.427 Ratings
    Historical reporting9.4480 Ratings8.929 Ratings
    Live reporting9.4466 Ratings7.629 Ratings
    Customer surveys9.5300 Ratings6.827 Ratings
    Customer interaction analytics9.6320 Ratings6.124 Ratings
    User Ratings
    NiCE CXone MpowerWebex Contact Center
    Likelihood to Recommend
    9.7
    (614 ratings)
    8.7
    (36 ratings)
    Likelihood to Renew
    10.0
    (28 ratings)
    8.2
    (1 ratings)
    Usability
    9.3
    (588 ratings)
    8.5
    (12 ratings)
    Availability
    8.5
    (10 ratings)
    -
    (0 ratings)
    Performance
    7.9
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (7 ratings)
    -
    (0 ratings)
    In-Person Training
    8.7
    (6 ratings)
    -
    (0 ratings)
    Online Training
    8.4
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (12 ratings)
    -
    (0 ratings)
    Configurability
    8.5
    (7 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    7.6
    (10 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.9
    (9 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.9
    (9 ratings)
    -
    (0 ratings)