NinjaOne vs. SolarWinds Web Help Desk (WHD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 NinjaOne | Score9 out of 10 | N/A | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support. | N/A |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| NinjaOne | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial. | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
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| Monitoring Tasks |
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| Management Tasks |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| NinjaOne | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 9.4 | 8.5 |
| Likelihood to Renew | 9.9 | 10.0 |
| Usability | 8.0 | 10.0 |
| Support Rating | 9.1 | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | - | 9.0 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 8.0 |