TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NinjaOne

    Score9 out of 10
    N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    NinjaOneZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    NinjaOneZoho Assist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.—
    More Pricing Information
    Community Pulse
    NinjaOneZoho Assist
    Considered Both Products
    NinjaOne
    Chose NinjaOne
    Like all software you have certain features that you don't get in others, specific software like Zoho Assist give great remote access, probably better then Teamviwer (1 of NinjaOne's remote Access Solutions) however you have to have a contract and license for each one and the …
    Incentivized
    Chose NinjaOne
    So far NinjaOne has been more stable to use vs the items listed above. It has been easier to setup and go. Easy to setup end user equipment with a quick setup file that an end user can run if you asked them to. The portal is quick to update and quick to allow you to start …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    NinjaOneZoho Assist
    Monitoring Tasks
    Comparison of Monitoring Tasks features of NinjaOne and Zoho Assist
    Feature
    NinjaOne
    8.9
    41 Ratings
    Zoho Assist
    -
    Ratings
    Remote monitoring8.838 Ratings00 Ratings
    Network device monitoring7.536 Ratings00 Ratings
    Activity Monitoring8.424 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of NinjaOne and Zoho Assist
    Feature
    NinjaOne
    8.6
    40 Ratings
    Zoho Assist
    -
    Ratings
    Patch Management8.939 Ratings00 Ratings
    Policy-based automation8.840 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of NinjaOne and Zoho Assist
    Feature
    NinjaOne
    -
    Ratings
    Zoho Assist
    7.1
    12 Ratings
    Screen sharing00 Ratings6.611 Ratings
    File transfer00 Ratings6.811 Ratings
    Instant message00 Ratings3.712 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings2.210 Ratings
    Over-the-Internet remote session00 Ratings6.812 Ratings
    Initiate remote control from mobile00 Ratings6.87 Ratings
    Remote management of servers & workstations00 Ratings6.88 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.98 Ratings
    Session record00 Ratings9.76 Ratings
    Annotations00 Ratings10.06 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings9.06 Ratings
    User Ratings
    NinjaOneZoho Assist
    Likelihood to Recommend
    9.4
    (47 ratings)
    6.7
    (12 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (2 ratings)
    8.7
    (2 ratings)
    Support Rating
    9.1
    (5 ratings)
    9.3
    (5 ratings)