Zoho Assist

Zoho Assist

119 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoho Assist	Score8.4 out of 10	N/A	Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.	$12 per technician/per month

Pricing

Zoho Assist

Remote Support - Standard: $12
per technician/per month
Unattended Access - Standard: $12
25 unattended computers/per month
Remote Support - Professional: $18
per technician/per month
Unattended Access - Professional: $18
25 unattended computers/per month
Remote Support - Enterprise: $28
per technician/per month

Pricing Offerings
Zoho Assist
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Optional

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Community Pulse
Key User Insights
	Zoho Assist
Considered Both Products	Zoho Jose Gomiz Endpoint Manager in Information Technology at Globant (Information Technology & Services, 10,001+ employees) Chose Zoho Assist We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us. Incentivized Helpful? Brigitta Witsken Director of IT in Information Technology at Junior Achievement of OKI Partners (Non-profit Organization Management, 11-50 employees) Chose Zoho Assist After evaluating several remote support solutions, I chose Zoho Assist primarily because it offers the same—if not better—features as its competitors, but at a significantly more affordable price point. The platform includes robust remote access, file transfer, and unattended … Incentivized Helpful? Mike Ellis Owner in Information Technology at Tech Solutions NC, LLC (Information Technology & Services, 1-10 employees) Chose Zoho Assist The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will … Incentivized Helpful? Jason Faller Director of IT in Information Technology at Playa Bowls (Restaurants, 5001-10,000 employees) Chose Zoho Assist i was interested in remote access, OS updates and unattended access. This was the only option I found that offered those features, with out paying for all the extras that we will not use as a company but have to pay for Incentivized Helpful? Tim LeBaron IT Director in Information Technology at JMI (Real Estate, 51-200 employees) Chose Zoho Assist I have been impressed with the options that Zoho has for the price. It has really allowed us to do what we need to do at a price that is reasonable. Incentivized Helpful? Verified User Chose Zoho Assist All of the products listed can be used as standalone products or like we do as a suite of products that help various teams and departments make the day to day operations run more smoothly and efficiently. The only non Zoho product that i currently use that is like Zoho Assist … Incentivized Helpful? Verified User Chose Zoho Assist More affordable. Incentivized Helpful? Verified User Chose Zoho Assist Easier to install, and run. Less cost. User friendly and easily adoptable. Incentivized Helpful? Johnston Mukwi IT Support in Information Technology at Home Assist Health (Health, Wellness and Fitness, 51-200 employees) Chose Zoho Assist Zoho Assist is known to have a diagnostic tool, which gives solutions remotely to users whose systems have issues. More so, Zoho Assist operates on all gadgets, which have an Internet connection. Sessions are easily recorded using the program. The tool has mobile screen access … Incentivized Helpful? Betty Bunny Certified Public Accountant in Finance and Accounting at Insteel limited (Construction, 51-200 employees) Chose Zoho Assist Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective … Incentivized Helpful? Verified User Chose Zoho Assist Zoho Assist was recommended by a close colleague who has been fully utilizing the software and using it for all their users, which we are still working to implement. The easy platform, easy setup, fast, friendly GUI and web interface make it one of the best solutions I have … Incentivized Helpful? Logan Baker Principal & CEO in Corporate at Golden Rule Signs (Electrical & Electronic Manufacturing, 11-50 employees) Chose Zoho Assist Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by … Incentivized Helpful? Verified User Chose Zoho Assist TeamViewer, Logmein, Remote Support. None of the above are perfect by any means however I did not find the frustrations, on-going issues and lack of support I get with Zoho Assist. Incentivized Helpful? Camila Yamamoto IT Specialist in Information Technology at TIVIT (Information Technology & Services, 5001-10,000 employees) Chose Zoho Assist When the company bought this software, we decided on Zoho Assist because there were other management employees and specialists who already used and approved this software. Support and warranty are great. It is an easy tool to learn and use every day. Features work fine without … Incentivized Helpful? Lark Ismail Website Support, Managing Director in Information Technology at Jolly Good Media (Marketing and Advertising, 1-10 employees) Chose Zoho Assist Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho … Incentivized Helpful? Khashi Rahmani Territory Manager in Sales at EasyRx (Medical Devices, 11-50 employees) Chose Zoho Assist Our company uses most of the Zoho products so Zoho Assist seemed like a no-brainer. Capability-wise it offers all the basics our support needs to remote into a workstation and modify files, surf through browsers, and occasionally provide 'mini screenshare training' with clients. Incentivized Helpful? Alexis Correa Dueño principal in Customer Service at MiNuevoSitio.com (Information Technology and Services, 1-10 employees) Chose Zoho Assist Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance. Incentivized Helpful? Verified User Chose Zoho Assist My marketing team used to use Pardot instead of Zoho Assist and the reason we switched was because Zoho had everything in one place. Incentivized Helpful? steven Xing System Administrator in Information Technology at Vtech (Entertainment, 51-200 employees) Chose Zoho Assist Endpoint Central needs VPN connection Incentivized Helpful? Joe Zicari Network Administrator in Information Technology at The Children's Village (Non-profit Organization Management, 1001-5000 employees) Chose Zoho Assist Better features, better pricing, better access options We've moved from 2 other products to Zoho Assist based on the price, features and access options. (Unattend versus support website/sending a link to a user) Incentivized Helpful? Verified User Chose Zoho Assist Price vs. Features and Performance we have found Zoho Assist to be the best. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Zoho Assist

Comparison of Remote Administration features of Zoho Assist
Feature	Zoho Assist 7.1 12 Ratings
Screen sharing	6.611 Ratings
File transfer	6.811 Ratings
Instant message	3.712 Ratings
Secure remote access with Smart Card authentication	10.02 Ratings
Access to sleeping/powered-off computers	2.210 Ratings
Over-the-Internet remote session	6.812 Ratings
Initiate remote control from mobile	6.87 Ratings
Remote management of servers & workstations	6.88 Ratings
Remote Active Directory® management	4.43 Ratings
Centralized management dashboard	8.98 Ratings
Session record	9.76 Ratings
Annotations	10.06 Ratings
Monitoring and Alerts	7.14 Ratings
Multi-platform remote control	9.06 Ratings

User Ratings
	Zoho Assist
Likelihood to Recommend	6.8 (12 ratings)
Usability	8.7 (2 ratings)
Support Rating	9.3 (5 ratings)