Zoho Assist

Score8.4 out of 10

119 Reviews and Ratings

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What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

Categories & Use Cases

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Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Category average: 7.7
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6
Session record
Ability to record session for training purposes.
Category average: 6.8

Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 6.7
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 7.3
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5

Jose Gomiz

Endpoint Manager in Information Technology at Globant (10,001+ employees employees)

Use Cases and Deployment Scope

We use Zoho Assist as our central remote support platform. As we have thousands of users working from various locations, the ability to provide them with support in an agile manner is critical, and Zoho Assist enables us to do just that. No hassle, no waiting, no issues, it just works.

Pros

Allow multi platform remote support.
Allow easy screen sharing.
Allow easy remote control.
Allow file transfers.

Cons

Reporting for admins could be better.
Alerting on concurrent usage could be better.
UI could be modernized.

Return on Investment

It solved our Remote Support issue almost instantly.
It didn't have a big impact in our budget.
We don't need to provide internal support for the platform, as it just works.

Usability

Alternatives Considered

Microsoft Intune and TeamViewer

Brigitta Witsken View profile

Director of IT in Information Technology at Junior Achievement of OKI Partners (11-50 employees employees)

Use Cases and Deployment Scope

I use Zoho Assist on a daily basis as a reliable remote support tool to connect to users' computers. It allows me to quickly and securely access their systems, identify issues, and perform necessary troubleshooting in real time. Whether it’s resolving technical errors, walking someone through a process, or installing updates, Zoho Assist plays a vital role in helping me provide efficient and seamless support, no matter where the user is located.

Pros

Secure remote access
Easy Deployment
Unattended Access

Cons

Easier Copy/Paste from remote computer to the controlling computer would be nice

Return on Investment

Savings
Easier management of remote computers

Usability

Alternatives Considered

LogMeIn Rescue, TeamViewer and AnyDesk

Mike Ellis View profile

Owner in Information Technology at Tech Solutions NC, LLC (1-10 employees employees)

Use Cases and Deployment Scope

As a sole proprietor LLC, the only employees I have are me, myself, and I. Because of this, it is often more efficient to connect with my clients that I need to service remotely. This is where Zoho Assist comes in to play for my business. I have used other remote support software programs before, but for the cost I pay for Zoho Assist, I am able to service more customers than I could with the competitors. Plus, it works on Windows, Mac, Linux, and even some mobile devices, so I can troubleshoot a lot more devices than I could before. All in all, I have been extremely pleased with Zoho Assist, and I highly recommend it to everyone that has a need for remote support. I primarily use the Unattended Access for my clients, and it works like a champ.

Pros

Unattended Access
One time support sessions
Being able to connect without the need to drive to my client
More flexibility in scheduling appointments.

Cons

Occassionally, it will say that it is not online, even though it is. This is rare.
Dealing with multiple monitors is sometimes troubling to handle.
Copying and pasting from my machine to the remote machine doesn't always work seamlessly.

Return on Investment

Saves gas expense
Helps me with initial troubleshooting of the issue
I am able to help clients further away than my drive-able area.

Usability

Alternatives Considered

LogMeIn Resolve

Other Software Used

Microsoft 365, ChatGPT, Microsoft Windows

Jason Faller

Director of IT in Information Technology at Playa Bowls (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Zoho Assist for remote pc access for support. We also do OS updates remotely. We have a remote workforce so having a solution that is cost effective and reliable is key. THe deployment for new hardware is really simple and easy to manage.

Pros

Remote access
Deploying new devices
OS updates
Locking work stations

Cons

Store OS versions
Store serial numbers
would be great to store where purchased and warranty

Return on Investment

unmanaged access is a must and many competitors are more expensive

Usability

Other Software Used

Beyond Identity

steven Xing

System Administrator in Information Technology at Vtech (51-200 employees employees)

Use Cases and Deployment Scope

I use Zoho Assist to provide computer support from BC head office to our users in east side Canada province. Most of time I remote control to see and solve the problem, rather than spend time hear user's complain. I rely on Unattended Access function to solve problem under extremely difficult situation, for example not able to connect VPN, Windows system crush...etc

Pros

One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
sometimes I use video chat as a meeting tool with users
The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive

Cons

each Unattended Access computer has tools to remote control without remote connect, I wish add a text chat

Return on Investment

Zoho Assist help me solve user computer issue without them waiting to send computer to me to fix

Usability

Alternatives Considered

ManageEngine Endpoint Central

Zoho Assist

What is Zoho Assist?

Categories & Use Cases

Media

Key Features

Top Performing Features

Secure remote access with Smart Card authentication

Annotations

Session record

Areas for Improvement

Remote Active Directory® management

Instant message

Access to sleeping/powered-off computers

Reviews

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Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

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Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

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Return on Investment

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

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Return on Investment

Usability

Alternatives Considered

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