Observe.ai vs. Showpad Coach (LearnCore)

Observe.ai is incredibly well
suited for uncovering trends. The accuracy of their transcripts paired with how
easy it is for any user to find insights helps us tap of data you would think would
be impossible to get, or at least in a very slow and manual process (listening
to call samples, 1 call at a time it’s a thing of the past now).

This simplicity of use and the power
of their machine learning and AI applications have proven to be particularly
helpful for us to boost our agent performance and training.

Observe.ai is still at the early stages
of real-time agent assist, so I would not recommend it right now for that type
of application.

Incentivized

It is great for perfecting sales skills and ramping up new talent via a library of videos. It is also great for creating sales competitions. This gets everyone engaged on the specific exercise that the firm is looking to educate its employees on

Incentivized

• Call audit evaluation tools.
• Call transcription.
• Agent Leaderboard.
• Agent coaching tool/performance tracker.

Incentivized

• Provides analytical metrics
• Ease of creating/loading content
• Support by their people

Incentivized

• 71% increase in sales since implementation.
• 33% decrease in customer escalations since implementation.
• 20% increase in script compliance since implementation.

Incentivized

• LearnCore has lost videos that I have had my reps record. This is absolutely not acceptable.
• A couple months ago, you could not assign one employee to a specific exercise. You had a create a group.
• The platform is not as intuitive as one would think. Setting up an exercise is somewhat annoying.

Incentivized

We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.

Incentivized

Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.

Incentivized

Observe.ai provided our business a pricing structure that was attainable with our required ROI.

Incentivized

Ease of use by learners and admins, pricing levels, multi-year contract discounts

Incentivized

• The BEST ROI we have spent in years.
• Fraction of a penny per call.
• Increased overall revenue and revenue by person.

Incentivized

• It has improved sales reps in becoming audible ready on different topics via lots of practice via LearnCore.
• It has made the job more interesting by employing competitions.
• It has made our reps more polished and client facing out in the field and has reduced ramp up time on new hires.

Incentivized