TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Olark

    Score10 out of 10
    N/AOlark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

    $15

    per month

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    OlarkWeb+Center
    Editions & Modules
    Self Service
    $19.00
    Per Agent Per Month
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    OlarkWeb+Center
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    OlarkWeb+Center
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Olark and Web+Center
    Feature
    Olark
    10.0
    1 Ratings
    Web+Center
    -
    Ratings
    Chat history and transcripts10.01 Ratings00 Ratings
    Chat reporting10.01 Ratings00 Ratings
    Chat and web analytics10.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Olark and Web+Center
    Feature
    Olark
    -
    Ratings
    Web+Center
    8.6
    2 Ratings
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings7.01 Ratings
    Subscription-based notifications00 Ratings7.01 Ratings
    ITSM collaboration and documentation00 Ratings7.42 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Olark and Web+Center
    Feature
    Olark
    -
    Ratings
    Web+Center
    8.7
    2 Ratings
    External knowledge base00 Ratings8.42 Ratings
    Internal knowledge base00 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Olark and Web+Center
    Feature
    Olark
    -
    Ratings
    Web+Center
    9.7
    2 Ratings
    Customer portal00 Ratings9.52 Ratings
    Email support00 Ratings9.52 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    User Ratings
    OlarkWeb+Center
    Likelihood to Recommend
    10.0
    (18 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    8.6
    (5 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)