Oncontact CRM (discontinued) vs. Sugar Sell (SugarCRM)

Oncontact CRM (discontinued)

3 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oncontact CRM (discontinued)	Score4.8 out of 10	N/A	OnContact was customer relationship management software for sales and marketing automation, available through either cloud or on-premise deployment. It was acquired by Workwise LLC, which was in turn acquired by Aptean, and is no longer available for sale.	N/A
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Oncontact CRM (discontinued)

Sugar Sell (SugarCRM)

No answers on this topic

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Oncontact CRM (discontinued)	Sugar Sell (SugarCRM)
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Features

Oncontact CRM (discontinued)

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 5.0 2 Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	4.82 Ratings	5.032 Ratings
Workflow management	4.32 Ratings	6.028 Ratings
Territory management	4.82 Ratings	6.026 Ratings
Opportunity management	5.32 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.01 Ratings	7.029 Ratings
Contract management	3.92 Ratings	3.026 Ratings
Quote & order management	3.92 Ratings	4.024 Ratings
Interaction tracking	4.32 Ratings	3.030 Ratings
Channel / partner relationship management	4.82 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 3.5 2 Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	5.32 Ratings	3.024 Ratings
Call center management	4.32 Ratings	2.019 Ratings
Help desk management	1.01 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 8.5 1 Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	8.01 Ratings	6.022 Ratings
Email marketing	9.01 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 9.0 1 Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	9.01 Ratings	4.026 Ratings
Reporting	9.01 Ratings	2.024 Ratings
Billing and invoicing management	00 Ratings	3.018 Ratings

Comparison of CRM Reporting & Analytics features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 8.7 1 Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	9.01 Ratings	3.024 Ratings
Pipeline visualization	8.01 Ratings	2.025 Ratings
Customizable reports	9.01 Ratings	5.027 Ratings

Comparison of Customization features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 4.9 2 Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	4.32 Ratings	6.029 Ratings
Custom objects	4.32 Ratings	5.026 Ratings
Scripting environment	3.92 Ratings	6.019 Ratings
API for custom integration	7.01 Ratings	5.025 Ratings

Comparison of Security features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 10.0 1 Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	10.01 Ratings	5.021 Ratings
Role-based user permissions	10.01 Ratings	6.026 Ratings

Comparison of Social CRM features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 7.0 1 Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	7.01 Ratings	3.019 Ratings
Social engagement	7.01 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 7.0 1 Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	7.01 Ratings	5.019 Ratings
Compensation management	00 Ratings	4.013 Ratings

Comparison of Platform features of Oncontact CRM (discontinued) and Sugar Sell (SugarCRM)
Feature	Oncontact CRM (discontinued) 8.0 1 Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	8.01 Ratings	4.020 Ratings

User Ratings
	Oncontact CRM (discontinued)	Sugar Sell (SugarCRM)
Likelihood to Recommend	4.8 (2 ratings)	2.0 (59 ratings)
Likelihood to Renew	10.0 (1 ratings)	8.2 (26 ratings)
Usability	- (0 ratings)	3.0 (10 ratings)
Availability	- (0 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	9.1 (12 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	- (0 ratings)	9.0 (3 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	9.0 (1 ratings)
Vendor post-sale	- (0 ratings)	9.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (1 ratings)