OnPage vs. Titan HST

OnPage is excellent as an on-call doctor paging system; it replaces the need for our call center, lets us have our answer, and either take patient information or be patched immediately through. This gives us time to finish anything we may be doing that might be urgent without losing their information as it is written in the app or time to pull up the patient's chart before calling them back.

Incentivized

Aside from COVID-19, we had to close the school down 3 times this school year due to smoke (bad air) and a piping issue. Titan was able to get our messaging out immediately and we were able to make sure no one showed up to school when we sent out a text message and email message early that morning. We have been able to mitigate issues by communicating effectively with our families and staff.

Incentivized

• Delivers prompt messages with important information for patient call back
• Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
• Repeats pages frequently if not opened initially, so they are not forgotten

Incentivized

• The app is extremely easy to use.
• It has been a very useful tool when we have had a couple of emergencies on campus.
• It has kept our parents, faculty, and staff informed immediately during an emergency situation.

Incentivized

• Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.

Incentivized

• The only thing would be to change some of the COVID-19 prescreen features.

Incentivized

It works and is reliable

Titan has enabled us to quickly and effectively communicate with our constituents. We have used Titan when we need to get an important message out or when we have had a crisis. It has worked extremely well and Titan has provided a top-notch product. The app is extremely easy to use and the web interface is also very simple to use. Additionally, we have made requests to enhance the product and every time a suggestion has been made, Titan has listened. There were two critical updates they were able to make this year, that has made sending messages out a lot easier. We had requested our school name be used when messages were sent out, not our own personal names. So now when I send a community-wide message, it is sent from the school and not one specific person

Incentivized

Easy to use both web and phone based application.

I have found the app and the web interface extremely easy to use. It is also easy for my colleagues to use even if they don't use it often.

Incentivized

Some outages for updates

Incentivized

I have done well with the service

Incentivized

When we have issues we have fast response and willingness to help

I have only needed to use Titan Support once or twice, but I was able to get my issues resolved quickly and on the same day. Support and my account rep are always there if I need assistance. They are very focused on customer service.

Incentivized

I had no part of the implementation

Titan told me what they needed on their end to upload the information and I was able to provide them with the data. Our account rep hosted a training for all our faculty and staff so everyone was comfortable using it. It was very straightforward

Incentivized

Out of these, PagerDuty has been my favorite. OnPage is my second favorite so far. The two systems do the same thing. OnPage has a less painful punch in the wallet for the needed technology. The xMatters and ShoreTel Connect only redirect the call and trigger a single alert. Neither of these two products alerts a second time or escalates the ticket. OnPage and Pager Duty have escalation channels. OnPage has an easier scheduler to understand than Pager Duty, however.

Incentivized

We used Blackboard Connect previously and it's a terrible product for communications. I am so glad we left it.

Incentivized

I have had no concerns

Incentivized

• Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
• The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
• Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software

• Titan has been critical multiple times this school year when we least expected we would need it. I am a huge proponent of the Titan App

Incentivized