TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score7.5 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    OpenPhone

    Score9.2 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Pricing
    GrasshopperOpenPhone
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    GrasshopperOpenPhone
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount available for annual pricing.Discounts available for annual pricing.
    More Pricing Information
    Community Pulse
    GrasshopperOpenPhone
    Considered Both Products
    GoTo (formerly LogMeIn)
    No answer on this topic
    OpenPhone
    Chose OpenPhone
    OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone …
    Incentivized
    Chose OpenPhone
    OpenPhone is easier to use, and allows our own recordings to be uploaded for voicemails. Grasshopper is more expensive and harder to use.
    Incentivized
    Chose OpenPhone
    It's not even a comparison. OpenPhone blows the competitors out of the water.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GrasshopperOpenPhone
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and OpenPhone
    Feature
    Grasshopper
    9.7
    46 Ratings
    OpenPhone
    5.7
    5 Ratings
    Hosted PBX9.423 Ratings4.54 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings4.55 Ratings
    User templates10.019 Ratings8.04 Ratings
    Call reports9.433 Ratings4.54 Ratings
    Directory of employee names9.434 Ratings7.14 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and OpenPhone
    Feature
    Grasshopper
    9.6
    51 Ratings
    OpenPhone
    7.5
    9 Ratings
    Answering rules9.247 Ratings7.16 Ratings
    Call recording9.622 Ratings7.18 Ratings
    Call park9.812 Ratings7.15 Ratings
    Call screening10.036 Ratings7.17 Ratings
    Message alerts9.243 Ratings8.97 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and OpenPhone
    Feature
    Grasshopper
    7.9
    12 Ratings
    OpenPhone
    5.7
    10 Ratings
    Video conferencing7.93 Ratings4.52 Ratings
    Audio conferencing7.77 Ratings4.55 Ratings
    Video screen sharing8.23 Ratings5.01 Ratings
    Instant messaging8.09 Ratings8.910 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and OpenPhone
    Feature
    Grasshopper
    8.9
    48 Ratings
    OpenPhone
    5.8
    10 Ratings
    Mobile app for iOS8.935 Ratings4.510 Ratings
    Mobile app for Android8.929 Ratings7.15 Ratings
    User Ratings
    GrasshopperOpenPhone
    Likelihood to Recommend
    7.8
    (56 ratings)
    8.9
    (10 ratings)
    Usability
    6.0
    (1 ratings)
    7.1
    (2 ratings)
    Availability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    9.0
    (42 ratings)
    1.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)