OpenPhone vs. Talkdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OpenPhone | Score9.3 out of 10 | N/A | OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features. | $15 per month per user |
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
| OpenPhone | Talkdesk | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discounts available for annual pricing. | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| OpenPhone | Talkdesk | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.4 |
| Likelihood to Renew | - | 8.5 |
| Usability | 7.2 | 8.5 |
| Availability | 1.0 | 10.0 |
| Performance | 1.0 | 10.0 |
| Support Rating | 1.0 | 6.6 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 7.4 |
| Configurability | - | 10.0 |
| Contract Terms and Pricing Model | 1.0 | - |
| Ease of integration | - | 10.0 |
| Product Scalability | 1.0 | 10.0 |
| Vendor post-sale | 1.0 | 9.1 |
| Vendor pre-sale | 1.0 | 9.1 |