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OpenPhone vs. Vonage Business Communications

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenPhone

    Score9.3 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Vonage Business Communications

    Score7.9 out of 10
    N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    OpenPhoneVonage Business Communications
    Editions & Modules
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    OpenPhoneVonage Business Communications
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts available for annual pricing.—
    More Pricing Information
    Features
    OpenPhoneVonage Business Communications
    Cloud PBX
    Comparison of Cloud PBX features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    5.8
    5 Ratings
    Vonage Business Communications
    9.3
    8 Ratings
    Hosted PBX4.64 Ratings9.65 Ratings
    Multi-level Interactive Voice Response (IVR)4.65 Ratings9.26 Ratings
    User templates8.14 Ratings00 Ratings
    Call reports4.64 Ratings00 Ratings
    Directory of employee names7.34 Ratings8.98 Ratings
    Call Management
    Comparison of Call Management features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    7.6
    9 Ratings
    Vonage Business Communications
    8.7
    9 Ratings
    Answering rules7.36 Ratings8.59 Ratings
    Call recording7.38 Ratings9.26 Ratings
    Call park7.35 Ratings8.67 Ratings
    Call screening7.37 Ratings8.57 Ratings
    Message alerts9.07 Ratings8.19 Ratings
    Business SMS/External Messaging00 Ratings8.44 Ratings
    Online Fax00 Ratings9.01 Ratings
    Voicemail Transcription00 Ratings9.43 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    5.8
    10 Ratings
    Vonage Business Communications
    -
    Ratings
    Video conferencing4.62 Ratings00 Ratings
    Audio conferencing4.65 Ratings00 Ratings
    Video screen sharing5.01 Ratings00 Ratings
    Instant messaging9.010 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    5.9
    10 Ratings
    Vonage Business Communications
    7.5
    9 Ratings
    Mobile app for iOS4.610 Ratings8.39 Ratings
    Mobile app for Android7.35 Ratings6.76 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    -
    Ratings
    Vonage Business Communications
    8.0
    4 Ratings
    High quality audio00 Ratings8.14 Ratings
    High quality video00 Ratings8.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    -
    Ratings
    Vonage Business Communications
    5.0
    1 Ratings
    Desktop sharing00 Ratings5.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    -
    Ratings
    Vonage Business Communications
    7.8
    3 Ratings
    Meeting initiation00 Ratings6.62 Ratings
    Record meetings / events00 Ratings9.02 Ratings
    Online Events Security
    Comparison of Online Events Security features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    -
    Ratings
    Vonage Business Communications
    9.0
    1 Ratings
    User authentication00 Ratings9.01 Ratings
    Participant roles & permissions00 Ratings9.01 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of OpenPhone and Vonage Business Communications
    Feature
    OpenPhone
    -
    Ratings
    Vonage Business Communications
    8.4
    3 Ratings
    Centralized communications management00 Ratings7.83 Ratings
    Team messaging00 Ratings7.83 Ratings
    Team document sharing00 Ratings9.01 Ratings
    Call and meeting analytics00 Ratings9.02 Ratings
    User Ratings
    OpenPhoneVonage Business Communications
    Likelihood to Recommend
    9.0
    (10 ratings)
    8.8
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (2 ratings)
    Usability
    7.3
    (2 ratings)
    5.0
    (3 ratings)
    Availability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (1 ratings)
    1.0
    (11 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    -
    (0 ratings)