OpenPhone vs. Webex Calling

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

Incentivized

Webex calling has efficient call monitoring systems and advanced call logging tools. Unlike other call management service providers, Webex calling has a flexible pricing plan and personalised customer care services. The product allows for customization to meet the unique needs of individual users. It has global coverage capabilities and unlimited implementation. Software user friendliness and availability of unlimited integration options.

Incentivized

• It's great for texting.
• It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
• UI is great and really intuitive.

Incentivized

• For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.

Incentivized

• Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
• N/A honestly excellent product for the price.

Incentivized

• I think that there are less emojis, there could be more since other free providers also provide the same
• International calling is a bit more expensive, could be taken down a bit
• Virtual backgrounds aren't that much appealing as well, there is room for improvement there

Incentivized

The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.

Incentivized

Because I think it's simple enough to use but could still use some adjustments. Some thing are maybe not as intuitive to me even though I am probably a mid power user? If I can recommend it, I would suggest you copy how Intercom is doing things, but this could be just personal and most people don't feel that way.

Incentivized

Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.

Incentivized

For me, there have been too many outages to rate this higher than "1 worst".

I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.

Incentivized

I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.

I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.

Incentivized

In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

We did it inhouse for our teams

Incentivized

Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls. Braze - we used it before for promo texts, we found it more confusing, harder to navigate and price was higher as well if I remember correctly. Whatsapp - problem is that you can't reach all USA customers using it.

Incentivized

The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.

Incentivized

In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.

So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.

Incentivized

• User interface is easy to learn and use, so it saves time
• Allows us to upload our own greeting recording for professionalism

Incentivized

• Certainly when it comes to my client base, they certainly understand the benefits of the full end-to-end, Cisco stack. And when I talk about a calling platform in regards to it simply being a call from one end to another or a message from one end to another, Cisco provides so much more because it enables all that AI and I guess analytical data of which the endpoints cover. So when it comes to integrating with a meeting room experience and you're in a meeting room that can cater for up to 20 people, but say for example, only two or three people on average utilize that room, that type of safe spacing information gets transmitted into other business decisions that can benefit the business from an ROI perspective such as rearranging the interior design to create better outcomes for worker experiences. So much more than just a calling platform.

Incentivized