OpenPhone vs. Zoom Phone

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

Incentivized

I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices

Incentivized

• It's great for texting.
• It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
• UI is great and really intuitive.

Incentivized

• Transcribes voicemails. Great for those verbose folks that leave long voicemails.
• Loud and clear volume quality! Great in a busy office with lots of people talking.
• Easy to keep track of who has called me. Has Caller ID which is helpful.

Incentivized

• Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
• N/A honestly excellent product for the price.

Incentivized

• We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
• It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.

Incentivized

Integrated into our network. System wide access. Staff are comfortable with the product

Incentivized

Because I think it's simple enough to use but could still use some adjustments. Some thing are maybe not as intuitive to me even though I am probably a mid power user? If I can recommend it, I would suggest you copy how Intercom is doing things, but this could be just personal and most people don't feel that way.

Incentivized

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

For me, there have been too many outages to rate this higher than "1 worst".

I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.

In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Incentivized

Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls. Braze - we used it before for promo texts, we found it more confusing, harder to navigate and price was higher as well if I remember correctly. Whatsapp - problem is that you can't reach all USA customers using it.

Incentivized

Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app.

Incentivized

In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.

• User interface is easy to learn and use, so it saves time
• Allows us to upload our own greeting recording for professionalism

Incentivized

• Zoom Workplace has had a positive effect on out business by combining meetings and phones in one place.
• The collaboration has been better with our staff being hybrid.
• The Zoom Workplace platform has been more that I expected to pay, but the customer service is outstanding.

Incentivized