OpenPhone vs. Zoom Phone
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OpenPhone | Score9.3 out of 10 | N/A | OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features. | $15 per month per user |
 Zoom Phone | Score9 out of 10 | N/A | Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of… | $10 per month per user |
| OpenPhone | Zoom Phone | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discounts available for annual pricing. | No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| OpenPhone | Zoom Phone | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.4 |
| Likelihood to Renew | - | 10.0 |
| Usability | 7.3 | 8.0 |
| Availability | 1.0 | - |
| Performance | 1.0 | - |
| Support Rating | 1.0 | 6.6 |
| Contract Terms and Pricing Model | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 1.0 | - |