AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
N/A
RMail
Score 10.0 out of 10
N/A
RMail is RPost’s software-as-a-service solution that enables business users to track and prove email delivery and encrypt sensitive emails. Available as a MS Outlook add-in and for other popular software platforms, RMail works with any email address without any customization required. RMail provides users with a Registered Receipt email record proving delivery status, time of delivery, and exact content.
$7
per user, per month
Pricing
AppRiver from OpenText
RMail
Editions & Modules
No answers on this topic
RMail Personal
$7.00
per user, per month
RMail Standard
$15.00
per user, per month
Shared Volume
Varies by Plan
for 5 or more users
Offerings
Pricing Offerings
AppRiver from OpenText
RMail
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
AppRiver from OpenText
RMail
Features
AppRiver from OpenText
RMail
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well
RMail is perfect if you are looking for HIPAA complaint way to send patient information securely. The tracking of each message is required by HIPAA, and it is also supplied by RMail. Also, you can submit an email for electronic signature, which saves a ton of time waiting for snail-mail. Our clients tend to love RMail, because they're usually changing from something else that ends up generating a lot of calls from people who can't open their emails - RMail solves this by utilizing the TLS technology
Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.
AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.
RMail has an add-on module for e-signing documents, but Adobe Sign's is just easier to use. However, if I need to combine sending an e-mail that has to be tracked along with an e-signed document, then RMail clearly wins out over using Adobe Sign. The latter is designed to track electronic signatures only, not to track when e-mails are received.
We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.
