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OpenText CX-E Voice vs. OpenText RightFax

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText CX-E Voice

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A

    OpenText RightFax

    Score8 out of 10
    N/ACaptaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.N/A
    Pricing
    OpenText CX-E VoiceOpenText RightFax
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText CX-E VoiceOpenText RightFax
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    OpenText CX-E VoiceOpenText RightFax
    Contact Center Software
    Comparison of Contact Center Software features of OpenText CX-E Voice and OpenText RightFax
    Feature
    OpenText CX-E Voice
    9.3
    2 Ratings
    OpenText RightFax
    -
    Ratings
    Agent dashboard10.02 Ratings00 Ratings
    Validate callers10.02 Ratings00 Ratings
    Outbound response10.02 Ratings00 Ratings
    Call forwarding9.52 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.52 Ratings00 Ratings
    Predictive dialing10.01 Ratings00 Ratings
    Interactive voice response9.02 Ratings00 Ratings
    REST APIs9.02 Ratings00 Ratings
    Call scripts8.52 Ratings00 Ratings
    Call tracking10.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of OpenText CX-E Voice and OpenText RightFax
    Feature
    OpenText CX-E Voice
    8.9
    2 Ratings
    OpenText RightFax
    -
    Ratings
    Inbound call routing10.02 Ratings00 Ratings
    Omnichannel inbound routing10.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics9.01 Ratings00 Ratings
    Historical reporting9.02 Ratings00 Ratings
    Live reporting10.01 Ratings00 Ratings
    Customer surveys8.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    User Ratings
    OpenText CX-E VoiceOpenText RightFax
    Likelihood to Recommend
    8.2
    (3 ratings)
    6.6
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)