TrustRadius

Oracle Digital Assistant vs. Verint Intelligent Virtual Assistant (IVA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Digital Assistant
Score 7.9 out of 10
N/A
Oracle Digital Assistant delivers an AI platform to create conversational experiences for business applications through text, chat, and voice interfaces.N/A
Verint Intelligent Virtual Assistant (IVA)
Score 7.7 out of 10
N/A
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.N/A
Pricing
Oracle Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Oracle Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Considered Both Products
Oracle Digital Assistant
Verified User
Anonymous
Chose Oracle Digital Assistant
Azure bot service we used to integration our platform over slack and found too difficult to integrate under that manner ODS is great and simple to inetgrate.
SP
supriya prabhakara
solutions architect
Chose Oracle Digital Assistant
I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to …
Verint Intelligent Virtual Assistant (IVA)
Verified User
Anonymous
Chose Verint Intelligent Virtual Assistant (IVA)
Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and …
JR
José Martín Rivera
Innovation and Projects Manager
Chose Verint Intelligent Virtual Assistant (IVA)
Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to …
Verified User
Anonymous
Chose Verint Intelligent Virtual Assistant (IVA)
Salesforce we had a difficult time only because we did not have a Salesforce rep to support our AI journey. For Intercom, this was extremely easy to set up, super easy to create new conversation flows and customize. The only downside Intercom had was they didn't have the …
Best Alternatives
Oracle Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Small Businesses

No answers on this topic

IBM watsonx Orchestrate
IBM watsonx Orchestrate
Score 8.7 out of 10
Medium-sized Companies

No answers on this topic

Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises

No answers on this topic

Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
7.8
(0 ratings)
7.7
(0 ratings)
Usability
-
(0 ratings)
5.9
(0 ratings)
User Testimonials
Oracle Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.
Verified User
Anonymous
Read full review
The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent
Verified User
Anonymous
Read full review
Pros
  • Developing new and custom skills for chatbots.
  • Developing conversational style skills for chatbots.
  • Menu style skills for chatbots.
  • Lots of skills those are available out of the box.
Verified User
Anonymous
Read full review
  • Payment Handling
  • FAQ
  • Contextual Interaction
  • High Volume, Low Value Calls
  • Replacement Card Handling
Verified User
Anonymous
Read full review
Cons
  • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
  • The languages it supports are very limited.
Alpa Wali | TrustRadius Reviewer
Alpa Wali
Software Engineer
Read full review
  • Customer service (support)
  • Reservations
  • E-Commerce
José Martín Rivera | TrustRadius Reviewer
José Martín Rivera
Innovation and Projects Manager
Read full review
Usability
No answers on this topic
It is well suited for employees with technical experience
JL
James Liebherr
Director, CX Operation
Read full review
Alternatives Considered
I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.
SP
supriya prabhakara
solutions architect
Read full review
Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions.
José Martín Rivera | TrustRadius Reviewer
José Martín Rivera
Innovation and Projects Manager
Read full review
Return on Investment
  • We've had a good integration with our existing databases and applications.
  • Our customers are crypto traders and we've had more engagement with them, which means a lot to us.
Shirley Obriens | TrustRadius Reviewer
Shirley Obriens
Software Engineer
Read full review
  • Decreased overall AHT in chat by 10% minutes
  • Improved overall containment rates by 10%
  • Has yet to help our CSAT/NPS scores
Verified User
Anonymous
Read full review
ScreenShots

Verint Intelligent Virtual Assistant (IVA) Screenshots

Screenshot of the IVA analytics dashboardScreenshot of an IVA conversation flowScreenshot of out-of-the-box IVA NLP AI modelsScreenshot of the connectors integration