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Oracle Digital Assistant

Score7.9 out of 10

16 Reviews and Ratings

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What is Oracle Digital Assistant?

Oracle Digital Assistant delivers an AI platform to create conversational experiences for business applications through text, chat, and voice interfaces.

Categories & Use Cases

Reviews

What users are saying about Oracle Digital Assistant.
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Resourceful AI assistants to make life easier

Incentivized
Shirley ObriensView profile
Software Engineer in Information Technology at Aurox (1001-5000 employees employees)

Use Cases and Deployment Scope

We are using Oracle Digital Assistant to bring to life little automated assistants, chatbots, for customer engagements on our website. The bots now handle the monotonous recurrent tasks that were done by humans as they mimic the human actions. We have implemented the assistant bots on multiple departments in our company, tweaking their use depending on the specifics being demanded.

Pros

  • Oracle AI processes natural language well and the conversations pick a good flow.
  • It recognizes pattern of behavior for more refined results with each implementation under machine learning.

Cons

  • It is less flexible with response choices.
  • Voice recognition needs improvement to detect both distant and close sounds more accurately.

Return on Investment

  • We've had a good integration with our existing databases and applications.
  • Our customers are crypto traders and we've had more engagement with them, which means a lot to us.

Other Software Used

AWS Cloud9

Digitized little workers (chatbots) from oracle.

Incentivized
Alpa WaliView profile
Software Engineer in Information Technology at Muthoot Finance Ltd. - India (5001-10,000 employees employees)

Use Cases and Deployment Scope

We've used Oracle Digital Assistant to deploy AI chatbots and digital assistants for our clients in backend websites and applications. In our company, we are using it for workflow tasks and all for conversational engagements with our clients. We've integrated the software with messaging apps (Facebook, slack) to deliver personal assistance with artificial intelligence.

Pros

  • It integrates well with messaging apps.
  • Because it supports natural language, it gives users more realistic experiences.

Cons

  • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
  • The languages it supports are very limited.

Return on Investment

  • Because AI is handling the repetitive tasks and only deliberating to experts' questions it cannot handle, it has relieved customer support staff of the mundane burden.
  • Our customers are able to scale up performance with the modern technology for customer engagements.

Other Software Used

AWS Auto Scaling, Google Cloud AI

Oracle Digital Assistant's place in the workspace

Incentivized
George YatesView profile
Sales Engineer in Sales at Bizzabo (201-500 employees employees)

Use Cases and Deployment Scope

We currently use Oracle Digital Assistant as a plug-and-play chatbot for our customers and their attendees to troubleshoot during their events to facilitate a smooth and frictionless attendee experience.

Pros

  • Help new users become acclimated
  • Avoid wasting department resources
  • Head off basic support requests

Cons

  • More flexibility in response choices
  • Ability to integrate with other solutions

Return on Investment

  • Less time wasted on basic support requests
  • Better user experience
  • Better data on common requests

Other Software Used

Tray.io, Salesforce CMS, Marketo Sales Connect (ToutApp)

Oracle Digital Assistant can help businesses automate their business processes and improve communication with customers with its effective AI

Incentivized
Ernesto AltamiranoView profile
Owner and Founder in Corporate at Latino Edge (11-50 employees employees)

Use Cases and Deployment Scope

We use Oracle Digital Assistant's AI capabilities to automate some of our most used businesses processes and also to interact with our customers via pre-elaborated messaging.

Pros

  • Improved process automation.
  • AI-enabled customer communications.
  • Ability to integrate to other applications.

Cons

  • Language differentiation (some of our customers primarily use Spanish, but the AI communications are standardized in English).
  • Various delicate manual tasks aren't compatible with Oracle Digital Assistant.
  • Its voice commands are too basic.

Return on Investment

  • Improved customer communications.
  • Business process automations increase productivity.
  • Provides a competitive market advantage.

Other Software Used

QuickBooks Desktop Enterprise, Shopify, HubSpot CRM

Best Platform For Building Chatbots

Incentivized
supriya prabhakara
solutions architect in Information Technology at astute business solutions (51-200 employees employees)

Pros

  • All new technology is upgraded automatically.
  • Has a set of pre-built skills.

Cons

  • Conversation builder.
  • User-authentication.
  • Analytics for the conversation.

Return on Investment

  • Brought down manual efforts.
  • Cost is brought down with the use of bots, significantly reducing the manual time.
  • Time used in finding answers throughout the pages of PDFs is brought down.

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