| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Microsoft Dynamics 365 | Score7.4 out of 10 | N/A | Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products. | $44 per month |
 Oracle Service | Score5.1 out of 10 | N/A | Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
| Microsoft Dynamics 365 | Oracle Service | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Microsoft Dynamics 365 | Oracle Service | |
|---|---|---|
| Considered Both Products | Chose Microsoft Dynamics 365 Much much better than OSvC! Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Microsoft Dynamics 365 | Oracle Service | |||||||||||||||||||||||||||||||
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| Sales Force Automation |
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| Customization |
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| Incident and problem management |
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| Multi-Channel Help |
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| Microsoft Dynamics 365 | Oracle Service | |
|---|---|---|
| Likelihood to Recommend | 6.3 | 5.1 |
| Likelihood to Renew | 8.0 | 10.0 |
| Usability | 6.3 | 10.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | 8.0 | 10.0 |
| In-Person Training | - | 9.0 |
| Online Training | 7.5 | - |
| Implementation Rating | 9.2 | 9.0 |
| Configurability | - | 9.0 |
| Contract Terms and Pricing Model | 3.8 | - |
| Ease of integration | - | 5.0 |
| Product Scalability | - | 10.0 |
| Professional Services | 9.0 | - |
