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Oracle Siebel CRM vs. Zoho CRM

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Oracle Siebel CRM

109 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Siebel CRM

    Score6.2 out of 10
    		N/AAn enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    Oracle Siebel CRMZoho CRM
    Editions & Modules
    No answers on this topic
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    Oracle Siebel CRMZoho CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    Oracle Siebel CRMZoho CRM
    Considered Both Products
    Oracle
    Verified User
    Chose Oracle Siebel CRM
    Salesforce is clearly the winner when it comes to CRM. They have a time proven and absolutely robust solution which is not only easy but fun to use. Zoho CRM doesn't have as many features as the other modern CRMs but it's a good, lightweight and comparatively cheaper option. …
    Incentivized
    Lokesh Yadav
    Systems Engineer in Information Technology at Infosys (Information Technology and Services, 10,001+ employees)
    Chose Oracle Siebel CRM
    Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Oracle Siebel CRMZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    8.8
    19 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management9.018 Ratings8.5279 Ratings
    Workflow management9.018 Ratings8.3266 Ratings
    Territory management9.014 Ratings8.7196 Ratings
    Opportunity management9.017 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.013 Ratings8.8248 Ratings
    Contract management9.313 Ratings8.7203 Ratings
    Quote & order management8.712 Ratings8.1203 Ratings
    Interaction tracking10.014 Ratings8.1249 Ratings
    Channel / partner relationship management9.310 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    9.1
    18 Ratings
    Zoho CRM
    8.4
    221 Ratings
    Case management8.716 Ratings8.5213 Ratings
    Call center management10.014 Ratings8.1172 Ratings
    Help desk management8.712 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    7.9
    13 Ratings
    Zoho CRM
    8.6
    266 Ratings
    Lead management8.911 Ratings8.6261 Ratings
    Email marketing7.013 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    8.4
    14 Ratings
    Zoho CRM
    8.4
    263 Ratings
    Task management8.713 Ratings8.5248 Ratings
    Billing and invoicing management8.39 Ratings8.3180 Ratings
    Reporting8.313 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    7.3
    16 Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting8.012 Ratings8.5216 Ratings
    Pipeline visualization7.013 Ratings8.4235 Ratings
    Customizable reports7.015 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    9.6
    17 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields10.017 Ratings8.4275 Ratings
    Custom objects10.017 Ratings8.2222 Ratings
    Scripting environment8.214 Ratings8.3178 Ratings
    API for custom integration10.015 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    10.0
    16 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability10.015 Ratings8.4231 Ratings
    Role-based user permissions10.015 Ratings8.5261 Ratings
    Social CRM
    Comparison of Social CRM features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    6.8
    9 Ratings
    Zoho CRM
    8.4
    165 Ratings
    Social data6.89 Ratings8.3164 Ratings
    Social engagement6.89 Ratings8.4156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    10.0
    12 Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation10.012 Ratings8.7207 Ratings
    Compensation management10.08 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Oracle Siebel CRM and Zoho CRM
    Feature
    Oracle Siebel CRM
    5.0
    11 Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access5.011 Ratings8.7230 Ratings
    User Ratings
    Oracle Siebel CRMZoho CRM
    Likelihood to Recommend
    8.6
    (21 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (42 ratings)
    Usability
    8.0
    (2 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    3.0
    (2 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)