PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
Rootly
Score 0.0 out of 10
N/A
A solution to automate incident response on Slack, that lets users handoff alerts from PagerDuty and automatically create incidents without ever leaving Slack. Its relevant runbooks and metadata (deploy events) shortcut resolution times.
There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on …
most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty
PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems. For us the responsive and helpful sales team …
We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option.
PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. Opsgenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations …
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier …
It is hard to compare these solutions. PagerDuty is currently being used in SaaS version, whereas Grafana & Loki are mainly implemented next to the packaged app. The second solution, although time consuming and requiring maintenance is still a viable option. However, PagerDuty …
I worked at one company that used VictorOps (now Splunk On-Call) and it was quite similar to PagerDuty. VictorOps had a smaller customer base and fewer integrations, so there was less information on the Internet about how to use it effectively, and I don't think its API was as …
PagerDuty seemed to have a much more flexible setup that allowed the organization to build and manage how we respond to alerts and incidents. The ServiceNow product seemed to be a bit more rigid.
PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had …
I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
Rootly is great for both remote companies and in-person, but especially well suited for remote. There is such a wide variety of functionalities that Rootly can offer, both internally for your company and externally for your customers. Rootly streamlines and centralizes a lot of data you may be keeping in separate spaces which could be excluding some memebers from being in the loop and adds additional time in your day tracking and organization information. Rootly makes everything real-time for our company through the integrations
When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
great usability, bit of a learning curve with the product because there is so much information to digest and Rootly gives you lots of different angles and preferences for how you would like to see it displayed. For those with high tech skills its much easier but for those who are less tech savvy it can be overwhelming
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on the computer.
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
