Parallels Secure Workspace (formerly Awingu) is a unified workspace that offers secure and audited access to company files and legacy, web and SaaS applications in a browser-based workspace, accessible via any browser, on any device. The solution is described by the vendor as non-intrusive, and it builds on top of the user's current architecture. It is deployed as a virtual appliance on all common hypervisors and will connect with standard protocols to your existing IT assets (e.g.…
$90
per year per user
Zoho Assist
Score 8.4 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
Parallels Secure Workspace
Zoho Assist
Editions & Modules
Named users subscription
$90
per year per user
Concurrent users subscription
$120
per year per user
Concurrent users perpetual
$250
one-time fee per user
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
Parallels Secure Workspace
Zoho Assist
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
Optional
Additional Details
Awingu can be deployed in your cloud of choice (on-prem, cloud or hybrid).
Minimum order for named users is 50.
Minimum order for concurrent users is 20.
We have unique licensing models for M/CSPs!
—
More Pricing Information
Community Pulse
Parallels Secure Workspace
Zoho Assist
Features
Parallels Secure Workspace
Zoho Assist
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Parallels Secure Workspace
7.8
Ratings
4% below category average
Zoho Assist
7.1
Ratings
13% below category average
File transfer
6.00 Ratings
6.80 Ratings
Over-the-Internet remote session
9.00 Ratings
6.80 Ratings
Centralized management dashboard
9.00 Ratings
8.90 Ratings
Session record
7.00 Ratings
9.70 Ratings
Screen sharing
00 Ratings
6.60 Ratings
Instant message
00 Ratings
3.70 Ratings
Secure remote access with Smart Card authentication
In situations where we didn't need to pass through local disks, we found Awingu to be a good fit. Especially the multiscreen options in an HTML5 browser are pretty unique to them. The extensive options to do MFA are also very user-friendly.
We were previously using another remote support solution, but when their pricing increased significantly, we began looking for alternatives. That’s when we discovered Zoho Assist. It offers the same level of functionality and reliability as our previous provider—at a much more reasonable cost. I have already recommended Zoho Assist to multiple other IT professionals.
One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
sometimes I use video chat as a meeting tool with users
The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
Improve connection times, especially when I'm on the move and the areas that I go to have low bandwidth, which affect the performance of Zoho Assist in my device.
Allow Zoho Assist to be integrated to other applications
The system works. It is well designed and implemented. If the product didn't work, I wouldn't waste my time or my resources on it, but it does. When I connect to a system, it is as if I am at my clients location, sitting at their keyboard. It just works.
Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
Awingu has more features in its HTML5 offering, which is the main advantage it has. Parallels RAS also has a local application which gives it some additional features (passing through drives)
We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us.
Using Zoho Assist has saved us hundreds of dollars in remote support fees.
The ability to give remote support has not only saved our IT department time and money, but has impacted every department in our organization.
Remote support has allowed us to keep our IT staffing costs low. Instead of hiring more people to move around and manage the flow across the organization, less people can manage more and "be in more than one place at a time".
