| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Parature (Discontinued) | Score5 out of 10 | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. | N/A |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| Parature (Discontinued) | SolarWinds Web Help Desk (WHD) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Parature (Discontinued) | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Considered Both Products | Chose Parature (Discontinued) I'm currently using Solarwinds Web Help Desk and I think the 2 are very comparable. I didn't select either product but I'd rate Parature at the same level as WHD or better. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Parature (Discontinued) | SolarWinds Web Help Desk (WHD) | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Parature (Discontinued) | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 6.7 | 8.5 |
| Likelihood to Renew | 6.1 | 10.0 |
| Usability | 2.0 | 10.0 |
| Availability | 7.5 | - |
| Support Rating | 1.0 | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | - | 9.0 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 8.0 |
