| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Pega Customer Service | Score8 out of 10 | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
Pega Platform | Score5.7 out of 10 | N/A | Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems. | $35 per month per user* (or $0.45 per case**) |
| Pega Customer Service | Pega Platform | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | *500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000. | ||||||||||||||
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| Pega Customer Service | Pega Platform | |
|---|---|---|
| Considered Both Products | Chose Pega Customer Service We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Pega Customer Service | Pega Platform | ||||||||||||||||||||||||||||
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| Reporting & Analytics |
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| Process Engine |
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| Collaboration |
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| Content Management Capabilties |
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| Pega Customer Service | Pega Platform | |
|---|---|---|
| Likelihood to Recommend | 7.6 | 6.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 9.0 |
| Support Rating | - | 10.0 |
| Online Training | - | 8.0 |
| Implementation Rating | - | 10.0 |
