Freshsales vs. Pipedrive

Freshsales

130 Reviews and Ratings

Pipedrive

477 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshsales	Score8.8 out of 10	N/A	Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…	$11 per month per user
Pipedrive	Score8.6 out of 10	N/A	Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.	$24 per month per seat

Pricing

Freshsales

Pipedrive

Growth: $11
per month per user
Pro: $47
per month per user
Enterprise: $71
per month per user

Essential: $24
per month per seat
Advanced: $49
per month per seat
Professional: $69
per month per seat
Power: $79
per month per seat
Enterprise: $129
per month per seat

Pricing Offerings
Freshsales	Pipedrive
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

A discount is offered for annual billing.

Monthly plans are available. The Essentials monthly plan at $24 per month.

Community Pulse
Key User Insights
	Freshsales	Pipedrive
Considered Both Products	Freshworks Inc Dan Styklunas Founder and Creative Director in Marketing at Avastar Marketing (Internet, 1-10 employees) Chose Freshsales Freshsales had more features, especially the ability to do email campaigns, which was a key feature for me. That was a deal-breaker. Pipedrive had a nice UI and was easy to use, but it was mostly focused on pipeline management, so overall it lacked many of the features found in … Incentivized Helpful? Ron Davidson IV COO in Corporate at Togg (Internet, 1-10 employees) Chose Freshsales Better reporting on Pipedrive. A better dashboard on Pipedrive. Freshsales yielded the better experience. Incentivized Helpful? Ignacio Cruz Sales Development in Sales at Omnia Salud (Internet, 1-10 employees) Chose Freshsales Freshsales is a much better platform than Insighlty. It works better, has better features, it has a simpler user experience, it is more complete and it is suited for the same thing. Therefore, if you are looking for an outbound CRM you should take Freshsales. Between Freshsales … Incentivized Helpful? Verified User Chose Freshsales What sold me was the ability to integrated the sales engagement with the CRM to have everything in one place. Incentivized Helpful? Renan Otero Sales Engineer \| Co-Fouder in Corporate at Clara Cloud Services (Computer Software, 11-50 employees) Chose Freshsales Price, special offers Support in our local place via partners Simplicity of use Incentivized Helpful? Verified User Chose Freshsales Freshsales was better than all the above for us but tied with Zoho. Zoho won because of its countless add-on apps, not because of price. However, price-wise, it was better than all the rest for what you get with Freshsales. For us, the main benefit of Freshsales was … Incentivized Helpful? Verified User Chose Freshsales Better nurturing of leads, better tracking of leads, sales visualization, communication tools, better integration, workflow automation, better mobile application. Incentivized Helpful?	Pipedrive Inc. No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Freshsales

Pipedrive

Comparison of Sales Force Automation features of Freshsales and Pipedrive
Feature	Freshsales 10.0 53 Ratings	Pipedrive 6.7 61 Ratings
Customer data management / contact management	10.053 Ratings	7.717 Ratings
Workflow management	10.051 Ratings	5.714 Ratings
Territory management	10.041 Ratings	6.09 Ratings
Opportunity management	10.045 Ratings	8.359 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.052 Ratings	8.057 Ratings
Quote & order management	10.01 Ratings	5.08 Ratings
Interaction tracking	10.052 Ratings	8.014 Ratings
Channel / partner relationship management	10.039 Ratings	6.711 Ratings
Contract management	00 Ratings	5.010 Ratings

Comparison of Marketing Automation features of Freshsales and Pipedrive
Feature	Freshsales 10.0 50 Ratings	Pipedrive 6.0 42 Ratings
Lead management	10.048 Ratings	5.742 Ratings
Email marketing	10.049 Ratings	6.46 Ratings

Comparison of CRM Project Management features of Freshsales and Pipedrive
Feature	Freshsales 10.0 51 Ratings	Pipedrive 5.9 60 Ratings
Task management	10.048 Ratings	7.757 Ratings
Reporting	10.050 Ratings	6.056 Ratings
Billing and invoicing management	00 Ratings	4.15 Ratings

Comparison of CRM Reporting & Analytics features of Freshsales and Pipedrive
Feature	Freshsales 10.0 52 Ratings	Pipedrive 6.8 62 Ratings
Forecasting	10.044 Ratings	6.313 Ratings
Pipeline visualization	10.052 Ratings	8.062 Ratings
Customizable reports	10.046 Ratings	6.010 Ratings

Comparison of Customization features of Freshsales and Pipedrive
Feature	Freshsales 7.0 50 Ratings	Pipedrive 4.8 58 Ratings
Custom fields	6.050 Ratings	5.458 Ratings
Custom objects	5.040 Ratings	6.048 Ratings
API for custom integration	10.038 Ratings	6.741 Ratings
Scripting environment	00 Ratings	1.04 Ratings

Comparison of Security features of Freshsales and Pipedrive
Feature	Freshsales 10.0 46 Ratings	Pipedrive 5.9 56 Ratings
Single sign-on capability	10.040 Ratings	6.112 Ratings
Role-based user permissions	10.046 Ratings	5.754 Ratings

Comparison of Platform features of Freshsales and Pipedrive
Feature	Freshsales 9.0 47 Ratings	Pipedrive 7.4 55 Ratings
Mobile access	9.047 Ratings	7.455 Ratings

Comparison of Customer Service & Support features of Freshsales and Pipedrive
Feature	Freshsales - Ratings	Pipedrive 2.9 7 Ratings
Case management	00 Ratings	4.76 Ratings
Call center management	00 Ratings	1.15 Ratings
Help desk management	00 Ratings	3.16 Ratings

Comparison of Integrations with 3rd-party Software features of Freshsales and Pipedrive
Feature	Freshsales - Ratings	Pipedrive 3.6 7 Ratings
Marketing automation	00 Ratings	3.67 Ratings
Compensation management	00 Ratings	3.54 Ratings

User Ratings
	Freshsales	Pipedrive
Likelihood to Recommend	10.0 (53 ratings)	7.6 (65 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (3 ratings)
Usability	10.0 (8 ratings)	9.7 (18 ratings)
Availability	- (0 ratings)	8.2 (1 ratings)
Support Rating	7.0 (6 ratings)	8.5 (15 ratings)
Implementation Rating	- (0 ratings)	8.2 (1 ratings)