Pipedrive vs. Salesforce Sales Cloud

Pipedrive

477 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pipedrive	Score8.6 out of 10	N/A	Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.	$24 per month per seat
Salesforce Sales Cloud	Score8.7 out of 10	N/A	Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…	$25 per month

Pricing

Pipedrive

Salesforce Sales Cloud

Essential: $24
per month per seat
Advanced: $49
per month per seat
Professional: $69
per month per seat
Power: $79
per month per seat
Enterprise: $129
per month per seat

Starter: $25.00
per month per user
Professional: $80.00
per month per user
Enterprise: $165.00
per month per user
Unlimited: $330.00
per month per user
Agentforce 1 Sales: $550
per month per user

Pricing Offerings
Pipedrive	Salesforce Sales Cloud
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

Optional

Monthly plans are available. The Essentials monthly plan at $24 per month.

—

Community Pulse
Key User Insights
	Pipedrive	Salesforce Sales Cloud
Considered Both Products	Pipedrive Inc. Verified User Chose Pipedrive Salesforce is more complex, visually Pipedrive is easier to look at at a glance to see where your opportunities fall in the stages in your funnel; whereas Salesforce is not as visually appealing. Pipedrive is better for smaller businesses and more price effective than some of … Incentivized Helpful? Adam Tuchscherer Sales/Finance Exec in Finance and Accounting at Capitalize Consulting (Computer Software, 51-200 employees) Chose Pipedrive Overall compared to SFDC and other CRM tools Pipedrive stacks up very well when it comes to ease of use and usability. It needs a bit better more robust reporting compared to some of the other tools. But for the cost and value provides I'd rank Pipedrive very highly in … Incentivized Helpful? Mark Rueckert Sales Director in Sales at Elemerce (Marketing & Advertising, 51-200 employees) Chose Pipedrive Pipedrive is less complex and far more affordable. It is missing some of the marketing tools (email marketing, adspend tracking, etc.) But for a small team this tool is far superior. It cuts out the fluff and focuses on helping you manage a pipeline. And the cost is a million … Incentivized Helpful? Verified User Chose Pipedrive Pipedrive is much more intuitive, fast, easy to understand and to keep tracking, BUT, it's not as customizable, as good for marketing automation, it doesn't use AI. Salesforce was the most customizable CRM I ever used, that was amazing, we could adapt to every business, but the … Incentivized Helpful? Timothy Berman Innovation Manager in Research & Development at Constellation Software, Inc. (Retail, 51-200 employees) Chose Pipedrive Pipedrive is extremely lightweight, but extremely powerful as you get deeper into it. My 61 year old father will use it, when he won't even use email on desktop. Pipedrive is inexpensive and easy to adopt. It's also easy to adapt, adding custom fields, deal stages, and other … Incentivized Helpful? Brett Eskelson VP of Sales in Sales at CodeMonkey (E-Learning, 11-50 employees) Chose Pipedrive Pipedrive is nowhere near as capable as Salesforce, but it's also much easier to manage. I think of Pipedrive as a simple version CRM that is good for managing inbound lead's interests in an organized way. When you have a larger sales structure with different components and … Incentivized Helpful? Shannon McNamara Digital Marketing in Marketing at CareSync (Hospital & Health Care, 201-500 employees) Chose Pipedrive Pipedrive was the best option for our company because the price is right for a small company! Before Pipedrive, we were just tracking sales in excel spreadsheets, and Pipedrive I believe is the next best step if you want to graduate from spreadsheets, but not take your company … Incentivized Helpful? Jason Carlage Director of Sales in Sales at Globalyceum (E-Learning, 1-10 employees) Chose Pipedrive I really like Pipedrive for a small business or a Salesforce with a lot of newer reps. It's so simple to see at a glance what is needed for follow up of all top leads, and all leads in general. Reps won't forget the next steps because of the reminders, and it's very easy to … Incentivized Helpful? Verified User Chose Pipedrive Pipedrive is cheaper and more flexible. Incentivized Helpful? Verified User Chose Pipedrive We selected Pipedrive because it was easy to use and cost effective for our needs. It was the first CRM that we used and had a small learning curve for myself as an administrator and our users when we needed to add them. It served its purpose and helped us when we needed to … Incentivized Helpful? Sundeep Gopal Business Development in Marketing at Imaginea Technologies Inc. (Computer Software, 51-200 employees) Chose Pipedrive There are a lot of platforms which are alternatives to PipeDrive but none of them will give deep insights and ease of use like PipeDrive does. Incentivized Helpful? Verified User Chose Pipedrive Pipedrive integrates with our existing systems and it was easy to set it up. Additionally, we found PipeDrive easier to use with a cleaner UI Incentivized Helpful? Jackie Bassett CEO in Corporate at Sealed Speed (Hospital & Health Care, 11-50 employees) Chose Pipedrive I've known Salesforce.com to be a "yoke" for salespeople since it's inception. They have acquired several other software companies that I really like, Jigsaw being one of them. But other than that, they're still a yoke. Zoho CRM is a very good choice, as is Insidesales.com. But … Incentivized Helpful? Verified User Chose Pipedrive Cheaper than Salesforce and SugarCRM. Vtiger offers more for less cost. Incentivized Helpful? Mike Pyle Vice President of Sales in Sales at FRESHeTECH (Consumer Goods, 11-50 employees) Chose Pipedrive Not nearly as intuitive or sophisticated as Salesforce but MUCH easier to create and manage custom fields. Also a lot quicker when scheduling follow up tasks and adding/creating new organizations and contacts. Incentivized Helpful? Shannon McNamara Marketing Coordinator in Marketing at CareSync (Hospital & Health Care, 201-500 employees) Chose Pipedrive We are moving from Pipedrive to Salesforce, primarily because as our leads and our company grows we are requiring a CRM that has more features, abilities, and can generally handle more. We dove into Pipedrive in a "putting out fires" mentality though, so the leads/tasks/deals … Incentivized Helpful? Ed Juline Director of Sales in Sales at SASCO Chemical Group, Inc. (Chemicals, 51-200 employees) Chose Pipedrive Salesforce and ACT are people cased. Pipedrive is deal based. Helpful?	Salesforce Mike Martin Chief Customer Officer in Sales at 10K (Information Technology & Services, 1-10 employees) Chose Salesforce Sales Cloud Salesforce Sales Cloud is fully featured and is truly a platform solution vs Hubspot and Pipedrive that are very single use focused around CRM. NetSuite is legacy and has outdated user interfaces and experiences. Incentivized Helpful? Thiago Santo Regional Sales Manager in Sales at Zscaler (Information Technology & Services, 5001-10,000 employees) Chose Salesforce Sales Cloud In this case I listed two solutions (Clari and People.ai) complementary and one competitor. In my humble opinion Pipedrive is not competing for the same target market and SFDC is 100% consolidated in Enterprise segment as the only possible option for best in class companies … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud Pipedrive is better for small business owners or less technical admins Incentivized Helpful? Derek Biondi Sales Development Representative in Sales at Clio - Legal Practice Management Software (Legal Services, 201-500 employees) Chose Salesforce Sales Cloud Pipedrive is good for a small business and managing that in a seamless and simple matter but it's easy to outgrow. For larger companies, I think Salesforce is much more appropriate. It's a more robust system and allows for all sorts of report customizations which I think … Incentivized Helpful? Jason Carlage Account Executive in Sales at Newsela (E-Learning, 201-500 employees) Chose Salesforce Sales Cloud I wasn't involved in the decision to choose [Salesforce.com] but I know that in at least one of the organizations I worked in that chose it, the analytics and reporting functionality it provides a large sales organization are second to none. It also allows for a wide variety … Incentivized Helpful? Daniel Cano Merizalde Head of sales in Sales at Yalo and Alpina (Online Media, 51-200 employees) Chose Salesforce Sales Cloud Costly, larger time to market / value time, difficult and complex to set up and customize. But if you want highly customizable CRM and don´t care about user experience within a super large company Salesforce does the job well and the costs could be optimized as a larger … Incentivized Helpful? Jeff Fralick Operations Manager in Corporate at RESOLUT RE (Commercial Real Estate, 51-200 employees) Chose Salesforce Sales Cloud The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud Salesforce is far superior in my opinion as it has more functionality and has been around a lot longer. The only drawback is Salesforce is also more expensive, but the various uses for SFDC immediately outweigh the cost since it allows all aspects of your business to be on the … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud I have also used Autotask in my view there is little comparison.....SF is a more comprehensive product offering much more feature and functionality. Autotask is ok for a small business if the cost for SF is prohibitive. I believe SF has features that no other product could even … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Pipedrive

Salesforce Sales Cloud

Comparison of Sales Force Automation features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 6.7 61 Ratings	Salesforce Sales Cloud 8.4 261 Ratings
Customer data management / contact management	7.717 Ratings	9.3261 Ratings
Workflow management	5.714 Ratings	8.3252 Ratings
Territory management	6.09 Ratings	7.7204 Ratings
Opportunity management	8.359 Ratings	8.7253 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.057 Ratings	8.7238 Ratings
Contract management	5.010 Ratings	7.9209 Ratings
Quote & order management	5.08 Ratings	7.7192 Ratings
Interaction tracking	8.014 Ratings	8.8223 Ratings
Channel / partner relationship management	6.711 Ratings	8.1184 Ratings

Comparison of Customer Service & Support features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 2.9 7 Ratings	Salesforce Sales Cloud 7.9 99 Ratings
Case management	4.76 Ratings	8.397 Ratings
Call center management	1.15 Ratings	7.878 Ratings
Help desk management	3.16 Ratings	7.482 Ratings

Comparison of Marketing Automation features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 6.0 42 Ratings	Salesforce Sales Cloud 8.4 239 Ratings
Lead management	5.742 Ratings	8.5234 Ratings
Email marketing	6.46 Ratings	8.2201 Ratings

Comparison of CRM Project Management features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 6.0 60 Ratings	Salesforce Sales Cloud 8.4 242 Ratings
Task management	7.757 Ratings	8.9231 Ratings
Billing and invoicing management	4.15 Ratings	7.774 Ratings
Reporting	6.156 Ratings	8.6195 Ratings

Comparison of CRM Reporting & Analytics features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 6.8 62 Ratings	Salesforce Sales Cloud 8.3 255 Ratings
Forecasting	6.313 Ratings	8.1223 Ratings
Pipeline visualization	8.062 Ratings	8.1242 Ratings
Customizable reports	6.110 Ratings	8.8252 Ratings

Comparison of Customization features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 4.8 58 Ratings	Salesforce Sales Cloud 8.7 246 Ratings
Custom fields	5.458 Ratings	9.0244 Ratings
Custom objects	6.048 Ratings	9.0233 Ratings
Scripting environment	1.04 Ratings	8.2173 Ratings
API for custom integration	6.741 Ratings	8.6203 Ratings

Comparison of Security features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 5.9 56 Ratings	Salesforce Sales Cloud 8.9 247 Ratings
Single sign-on capability	6.112 Ratings	8.9215 Ratings
Role-based user permissions	5.754 Ratings	8.8219 Ratings

Comparison of Social CRM features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 1.1 5 Ratings	Salesforce Sales Cloud 8.8 156 Ratings
Social data	1.15 Ratings	8.9154 Ratings
Social engagement	1.15 Ratings	8.7152 Ratings

Comparison of Integrations with 3rd-party Software features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 3.6 7 Ratings	Salesforce Sales Cloud 8.2 212 Ratings
Marketing automation	3.67 Ratings	8.4208 Ratings
Compensation management	3.54 Ratings	8.0142 Ratings

Comparison of Platform features of Pipedrive and Salesforce Sales Cloud
Feature	Pipedrive 7.4 55 Ratings	Salesforce Sales Cloud 7.9 227 Ratings
Mobile access	7.455 Ratings	7.9227 Ratings

User Ratings
	Pipedrive	Salesforce Sales Cloud
Likelihood to Recommend	7.6 (65 ratings)	8.7 (392 ratings)
Likelihood to Renew	8.0 (3 ratings)	10.0 (58 ratings)
Usability	9.7 (18 ratings)	9.4 (121 ratings)
Availability	8.2 (1 ratings)	9.8 (27 ratings)
Performance	- (0 ratings)	9.0 (18 ratings)
Support Rating	8.5 (15 ratings)	9.0 (92 ratings)
In-Person Training	- (0 ratings)	7.9 (11 ratings)
Online Training	- (0 ratings)	9.1 (15 ratings)
Implementation Rating	8.2 (1 ratings)	2.4 (18 ratings)
Configurability	- (0 ratings)	10.0 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	8.8 (9 ratings)
Data Sharing and Collaboration	- (0 ratings)	8.2 (5 ratings)
Data Sources	- (0 ratings)	8.2 (5 ratings)
Product Scalability	- (0 ratings)	8.7 (52 ratings)
Professional Services	- (0 ratings)	9.3 (8 ratings)