Rakuten Viber vs. RingEX

RingEX

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Rakuten Viber	Score 9.8 out of 10	N/A	Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.	$0.02 Per Minute
RingEX	Score 8.5 out of 10	N/A	RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.	$19.99 per user/per month

Pricing

Rakuten Viber

RingEX

Editions & Modules

USA: $0.019
Per Minute
UK: $0.019
Per Minute

Essentials (up to 20 users): $19.99
per user/per month
Standard: $27.99
per user/per month
Premium: $34.99
per user/per month
Ultimate: $49.99
per user/per month

Offerings

Pricing Offerings
Rakuten Viber	RingEX
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

More Pricing Information

Pricing Info

Community Pulse
	Rakuten Viber	RingEX
Considered Both Products	Rakuten Viber Samira Islam Resmi Assistant Professor Chose Rakuten Viber End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my … Incentivized Helpful? AB Alexis Blanco Bilingual Interpreter Chose Rakuten Viber Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch! Incentivized Helpful? MC Mary Cooper Technical Writer Chose Rakuten Viber Viber works much faster. Besides, it doesn't require a separate login. Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber I do not know about other products like Viber. Viber works fine on your cell phone and you can also install it on your laptop or desktop. In general I use Viber on my mobile. Incentivized Helpful? Victoria Loza Graduate Teaching Assistant Chose Rakuten Viber Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group. Viber could also be … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber Viber is really bad compared to Slack. It is not designed for business at all. Incentivized Helpful? Liz Wade Photographer Chose Rakuten Viber I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to … Incentivized Helpful? Rashad Farzalizade Senior Consultant Chose Rakuten Viber Before Viber, we were using Slack. Our colleagues were using slack only at work. But Viber is used for personal needs too. That is why we switched to Viber because we can reach to our colleagues anytime and from anywhere. Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video … Incentivized Helpful? SS Shiv Shivakumar Acquisitions Leader Chose Rakuten Viber We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with … Incentivized Helpful? Filip Witkowski Web Developer Chose Rakuten Viber It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber … Incentivized Helpful? Rich Ferris Consultant Chose Rakuten Viber I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of. Incentivized Helpful? Agnes Asodi Project Manager Chose Rakuten Viber Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game … Incentivized Helpful? Tony Phan Country Manager Chose Rakuten Viber Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice … Incentivized Helpful?	RingEX Mariana Navarro Collections and Resident Resources Specialist, Team Lead Chose RingEX RingCX, Slack and Microsoft Teams Incentivized Helpful? Peter Van Opens Vice President Chose RingEX We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere. Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX provides better service and features at a competitive price. There really is no comparison between the two solutions. Spectrum Business gives us reliable land line phone service with multiple lines and reliable business internet. Adding new lines is a physical experience … Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX overall is significantly better than Kixie. It's more reliable, has better features, and is significantly easier to use. Higher cost, but at the end of the day, telephony is one of the most important aspects of my business, and not one where cutting costs is the top … Incentivized Helpful? PJ Paul Jebe VP of Technology Chose RingEX Ooma is terrific and has a very reasonable price point, but doesn't scale the way we needed. MiCloud was a terribly complicated and unreliable service when we used it. RingEX has offered the functionality that we need for our entire staff and has been reliable. Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX sales team was the most responsive team. Zoom was not as mature and did not have a fax solution like RingEX had. 8x8 sales process was a disaster and their finance team began billing us during the sales process as if we were a customer. We could tell 8x8 didn't focus on … Incentivized Helpful? Verified User Anonymous Chose RingEX Before landing on RingEX, I took recommendations from other business partners as well as searched reviews online in order to understand the pros and cons of other options. I preferred the cost point of other options, but committed to RingEX because the functionality and package … Incentivized Helpful? Verified User Anonymous Chose RingEX N/A Incentivized Helpful? Verified User Anonymous Chose RingEX They are cheaper. I prefer a dialpad over Ring any day. Incentivized Helpful? Verified User Anonymous Chose RingEX There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage. Incentivized Helpful? Verified User Anonymous Chose RingEX Better. The Kixie system is cheaper, but it is such a pain to use and interact with. often have audio issues, tech issues, etc. RingEX is far superior, although the price is certainly higher. I needed something reliable, so RingEX was the move. Incentivized Helpful? Susan Pratt Property Manager Chose RingEX We didn’t have nearly enough options or automated voice options with Google. RingEX focuses solely on communication and excelled at it, such a robust software. Incentivized Helpful? Verified User Anonymous Chose RingEX Nextiva's service did not always work. Calls sometimes did not come through or go out. Their customer service team was not quick at solving issues. The app was glitchy and did not always allow you to login. I have never had an issue like this with RingEX. Incentivized Helpful? Justin Glassel Executive Recruiter Chose RingEX Prior we had been using business lines at my firm, so this is my first experience with a web-based phone app. Incentivized Helpful? JV Jon Vandersall Service Delivery Manager Chose RingEX This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers. Incentivized Helpful? Verified User Anonymous Chose RingEX We received quotations for 9 solutions (including RingCentral) but overall, whilst not the cheapest solution, RingCentral came out on top for value for money, without compromising on features & accessability/ease of use. Other than NFON, we also looked at other solutions, … Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX is more expensive, but the increased reliability was worth it for us. We also liked the support experience better on RingEX. Incentivized Helpful? Verified User Anonymous Chose RingEX I haven't used Vonage in a while, but we never had issues with it and we've had several issues with RingEX. This could be based on how the franchisor has chosen to implement the product. Incentivized Helpful? KN Keith Angelo Navarro Operations and Accounting Manager Chose RingEX Good application with a lot of integration. Incentivized Helpful? Christian Gross Senior Manager, Information Technology Chose RingEX RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We … Incentivized Helpful? Verified User Anonymous Chose RingEX The reporting part and the easy implementation, as well as the support provided convinced us to make the transition and improve the services provided. A very important part is the data where we must support our decisions, without easy to download or create reports, it was all a … Incentivized Helpful? BD Brandon Dieterich Systems And Network Administrator Chose RingEX We ultimately chose to go with RingEX because of their unified interface. At the time that we purchased their service, there wasn't another software that did exactly what RingEX does. Incentivized Helpful? Verified User Anonymous Chose RingEX this is the best Incentivized Helpful? Verified User Anonymous Chose RingEX During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why … Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingEX provided a higher level of reliability than many of the competitors we evaluated. Incentivized Helpful?

Features

Rakuten Viber

RingEX

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Rakuten Viber 9.5 Ratings 17% above category average	RingEX 8.5 Ratings 6% above category average
Hosted PBX	9.50 Ratings	8.40 Ratings
Multi-level Interactive Voice Response (IVR)	9.70 Ratings	7.90 Ratings
User templates	8.80 Ratings	8.40 Ratings
Call reports	9.80 Ratings	8.50 Ratings
Directory of employee names	9.70 Ratings	9.30 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Rakuten Viber 9.3 Ratings 10% above category average	RingEX 8.8 Ratings 5% above category average
Answering rules	9.50 Ratings	8.70 Ratings
Call recording	9.70 Ratings	9.20 Ratings
Call park	8.80 Ratings	8.50 Ratings
Call screening	8.80 Ratings	8.50 Ratings
Message alerts	9.80 Ratings	9.00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Rakuten Viber 9.6 Ratings 18% above category average	RingEX 8.9 Ratings 11% above category average
Video conferencing	9.50 Ratings	8.80 Ratings
Audio conferencing	9.70 Ratings	9.40 Ratings
Video screen sharing	9.00 Ratings	8.20 Ratings
Instant messaging	10.00 Ratings	9.20 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Rakuten Viber 10.0 Ratings 23% above category average	RingEX 9.2 Ratings 15% above category average
Mobile app for iOS	10.00 Ratings	9.20 Ratings
Mobile app for Android	10.00 Ratings	9.30 Ratings

Best Alternatives
	Rakuten Viber	RingEX
Small Businesses	CloudTalk Score 7.2 out of 10	CloudTalk Score 7.2 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Rakuten Viber	RingEX
Likelihood to Recommend	9.6 (0 ratings)	8.5 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.9 (0 ratings)
Usability	- (0 ratings)	8.7 (0 ratings)
Availability	- (0 ratings)	9.2 (0 ratings)
Performance	- (0 ratings)	8.0 (0 ratings)
Support Rating	9.4 (0 ratings)	5.3 (0 ratings)
In-Person Training	- (0 ratings)	7.3 (0 ratings)
Implementation Rating	- (0 ratings)	8.1 (0 ratings)
Configurability	- (0 ratings)	7.0 (0 ratings)
Ease of integration	- (0 ratings)	9.0 (0 ratings)
Product Scalability	- (0 ratings)	10.0 (0 ratings)
Vendor post-sale	- (0 ratings)	4.0 (0 ratings)
Vendor pre-sale	- (0 ratings)	8.0 (0 ratings)

User Testimonials
	Rakuten Viber	RingEX
Likelihood to Recommend	It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls. Incentivized Filip Witkowski Web Developer Read full review	When setting up a new user with a phone. I can call in their support line. They followed me through every step of setting up the new phone. Our office has very specific settings, and our support staff will walk you through the completion. Even do test calls, making sure the user is properly set up for voicemails, faxes, or any type of notifications. Incentivized Verified User Anonymous Read full review
Pros	It is very easy to use and is very user-friendly. You can have high quality video and audio meetings with more than 1 person. You can upload any type of file in Viber (video, audio, text, GIFs, PDF files). It is a very well known messenger so all people have access to it. Incentivized Tigran Petrosyan Risk Management Specialist Read full review	Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer. Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well. Mobile Client - the mobile app offers all of the same functionality as the desktop or web client. Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning. Incentivized PJ Paul Jebe VP of Technology Read full review
Cons	As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option. Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.) This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call. Incentivized Liz Wade Photographer Read full review	Customer support is rudimentary. They should improve tier 1 customer support's ability to understand our needs rather than asking customers to reinstall the app Revolving door of account managers, which causes loss of continuity in discussing opportunities Analytics is not complete. Details about faxing and web meetings is missing. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	We switched to RingEX for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingEX has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate. Incentivized Matt Fleming Help Desk Technician Read full review
Usability	No answers on this topic	Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is. Verified User Anonymous Read full review
Reliability and Availability	No answers on this topic	It is quite reliable, we have the support of being able to identify failures and escalate it, also monitor the failures that are posted on the web about the status of the failures and evolutions. Its easy start-up and access allow us to have better performance and productivity, which in the long run turns into benefits. Incentivized Verified User Anonymous Read full review
Performance	No answers on this topic	Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue. Incentivized Kyle Eaton, CFP®, CDFA® Certified Financial Planner Read full review
Support Rating	I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format. Incentivized Victoria L. Graduate Teaching Assistant Read full review	I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises. Incentivized Verified User Anonymous Read full review
In-Person Training	No answers on this topic	I really didn't know all the capabilities Incentivized JR Janet Richards OWNER Read full review
Implementation Rating	No answers on this topic	If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch! Incentivized AB Alexis Blanco Bilingual Interpreter Read full review	We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere. Incentivized Peter Van Opens Vice President Read full review
Scalability	No answers on this topic	We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable. Incentivized Verified User Anonymous Read full review
Return on Investment	Rakuten Viber allows me to delete any type of message I've sent Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them. Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats. Incentivized Samira Islam Resmi Assistant Professor Read full review	Cost savings over traditional phone system with land lines Increased productivity due to allowing my team to work from anywhere Conference calling features replaced a separate service Video meeting features replaced a separate service Call handling is easier SMS Campaigns are a great tool Incentivized Verified User Anonymous Read full review
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