RAY vs. ReviewTrackers

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RAY
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
RAY (formerly BotBit) helps local businesses sell more by simplifying interactions with consumers by focusing on generating reviews and unifying communication channels they already use. RAY helps makes businesses more visible online, improves business operations, and drives purchase decisions. RAY serves 10,000+ users across nearly 1,000 businesses.N/A
ReviewTrackers
Score 9.9 out of 10
Enterprise companies (1,001+ employees)
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
$49
Per Month, Per Location
Pricing
RAYReviewTrackers
Editions & Modules
No answers on this topic
Professional Plan
$49
Per Month, Per Location
Enterprise Plan
$59
Per Month, Per Location
Offerings
Pricing Offerings
RAYReviewTrackers
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
RAYReviewTrackers
User Ratings
RAYReviewTrackers
Likelihood to Recommend
-
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(0 ratings)
Usability
-
(0 ratings)
9.1
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(0 ratings)
Implementation Rating
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
RAYReviewTrackers
Likelihood to Recommend
No answers on this topic
If you're on a tight budget, Review Trackers is a great choice. There are a lot of expensive solutions out there, but Review Trackers is very affordable, even for small businesses. Make sure that Review Trackers will pull reviews from sources specific to your industry. I'm in the automotive industry, so Review Trackers will pull reviews from Cars.com, Edmunds, and other auto specific review sites.
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Pros
No answers on this topic
  • Ease of tracking - everything about a review is on a dashboard.
  • Easy to respond - at the click of a link, we can respond immediately.
  • Ease of Reporting - reviews are able to be filtered and reported.
  • Reliability - we are able to see reviews come in at a timely manner.
  • Informative - we can see where the reviews come from even when the same review is pasted on several directories.
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Cons
No answers on this topic
  • Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity.
  • Sentiment analysis is still in beta.
  • Menu navigation doesn't always make sense.
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Likelihood to Renew
No answers on this topic
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
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Usability
No answers on this topic
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
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Support Rating
No answers on this topic
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
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Implementation Rating
No answers on this topic
LOVE REVIEW TRACKERS.
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Alternatives Considered
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New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our restaurants. They lost their contract with Yelp towards the end, but didn't offer us any sort of discount for no longer pulling Yelp reviews for us. That was the last straw. We get a ton of Yelp reviews, so having to find those ourselves while still paying top dollar for the platform was ridiculous
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Return on Investment
No answers on this topic
  • ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
  • We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
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ScreenShots

RAY Screenshots

Screenshot of Panel de control principalScreenshot of Panel de control de reputación de la marcaScreenshot of Tabla de posicionesScreenshot of Solicitar reviews

ReviewTrackers Screenshots

Screenshot of Dashboard on a mobile deviceScreenshot of 100+ review sites for greater visibility into business feedback.Screenshot of ReviewTrackers for business reputation management