ReviewTrackers vs. Symanto

ReviewTrackers

ReviewTrackers

31 Reviews and Ratings

Symanto

Symanto

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ReviewTrackers	Score 9.9 out of 10	Enterprise companies (1,001+ employees)	ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.	$49 Per Month, Per Location
Symanto	Score 0.0 out of 10	N/A	Symanto is a software platform from the company of the same name in Bavaria, designed to transform textual data from online sources into meaningful insights about audiences, competitors, company valuation, brand equity, and mental health. The solution helps to really understand human motivations, attitudes and emotions and apply this knowledge to a daily business through their product portfolio.	N/A

Pricing

ReviewTrackers

Symanto

Editions & Modules

Professional Plan: $49
Per Month, Per Location
Enterprise Plan: $59
Per Month, Per Location

No answers on this topic

Offerings

Pricing Offerings
ReviewTrackers	Symanto
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ReviewTrackers	Symanto
Considered Both Products	ReviewTrackers Sean Pomory Digital Media Specialist Chose ReviewTrackers Although I only demoed BirdEye, ReviewTrackers was a better solution for our organization. Incentivized Helpful? Verified User Anonymous Chose ReviewTrackers This is the only tracking service I have used other than relying on the emails from the review sites themselves. Incentivized Helpful? JM Jose J Moreno Director of Digital Strategy Chose ReviewTrackers The alternatives did not track as well or notify as quickly. Incentivized Helpful? Verified User Anonymous Chose ReviewTrackers New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our … Incentivized Helpful? Verified User Anonymous Chose ReviewTrackers Incentivized Helpful? BP Brooke Potts Treatment Coordinator/Marketing Chose ReviewTrackers I haven't used any other websites similar to review trackers. Once we started with Review Trackers, there was never any need to look into any other companies for this service. We looked into using a website called Real Review Tracker that seemed to have a similar setup - but did … Incentivized Helpful? Verified User Anonymous Chose ReviewTrackers We selected Review Trackers because it is easy to use and doesn't spam you with any emails you don't need. We always know what is going on with our clients! Incentivized Helpful? Dave Spannhake President \| Founder Chose ReviewTrackers We have not reviewed other products. Incentivized Helpful? Judy Burnett Owner Chose ReviewTrackers Suits our needs better. Better price. Incentivized Helpful? MK Melissa Kotzenberg Property Manager Chose ReviewTrackers We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome. Incentivized Helpful? Megan Sullivan Director of Marketing Chose ReviewTrackers N/A. Incentivized Helpful? Verified User Anonymous Chose ReviewTrackers N/A Incentivized Helpful? Verified User Anonymous Chose ReviewTrackers I prefer the design layout and overall functionality over Sprout Social. Incentivized Helpful? Verified User Anonymous Chose ReviewTrackers We switched to Review Trackers because they simply were a better fit for our business needs and fit to our agency review platform versus creating a method we had to follow. Incentivized Helpful? JR John Rudy Partner Chose ReviewTrackers We have not used others yet. Incentivized Helpful? Veronica Johnessee Implementation Specialist Chose ReviewTrackers n/a Incentivized Helpful? Tara Roach Sales Representative and Social Media Coordinator Chose ReviewTrackers Haven't used any other products. Helpful?	Symanto No answer on this topic

Best Alternatives
	ReviewTrackers	Symanto
Small Businesses	Growave Score 9.7 out of 10	Mention Score 9.4 out of 10
Medium-sized Companies	PowerReviews Score 7.8 out of 10	Mention Score 9.4 out of 10
Enterprises	PowerReviews Score 7.8 out of 10	Qualtrics Score 7.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ReviewTrackers	Symanto
Likelihood to Recommend	10.0 (0 ratings)	- (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	- (0 ratings)
Usability	9.1 (0 ratings)	- (0 ratings)
Support Rating	9.1 (0 ratings)	- (0 ratings)
Implementation Rating	9.1 (0 ratings)	- (0 ratings)

User Testimonials
	ReviewTrackers	Symanto
Likelihood to Recommend	If you're on a tight budget, Review Trackers is a great choice. There are a lot of expensive solutions out there, but Review Trackers is very affordable, even for small businesses. Make sure that Review Trackers will pull reviews from sources specific to your industry. I'm in the automotive industry, so Review Trackers will pull reviews from Cars.com, Edmunds, and other auto specific review sites. Incentivized Brian Rothe Digital Marketing Manager Read full review	No answers on this topic
Pros	Ease of tracking - everything about a review is on a dashboard. Easy to respond - at the click of a link, we can respond immediately. Ease of Reporting - reviews are able to be filtered and reported. Reliability - we are able to see reviews come in at a timely manner. Informative - we can see where the reviews come from even when the same review is pasted on several directories. Incentivized JM Jose J Moreno Director of Digital Strategy Read full review	No answers on this topic
Cons	Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity. Sentiment analysis is still in beta. Menu navigation doesn't always make sense. Incentivized Sean Pomory Digital Media Specialist Read full review	No answers on this topic
Likelihood to Renew	No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites. Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review	No answers on this topic
Usability	It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in. Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review	No answers on this topic
Support Rating	They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review	No answers on this topic
Implementation Rating	LOVE REVIEW TRACKERS. Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review	No answers on this topic
Alternatives Considered	New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our restaurants. They lost their contract with Yelp towards the end, but didn't offer us any sort of discount for no longer pulling Yelp reviews for us. That was the last straw. We get a ton of Yelp reviews, so having to find those ourselves while still paying top dollar for the platform was ridiculous Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously. We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data. Incentivized Jason Hatfield Guest Relations Coordinator Read full review	No answers on this topic
ScreenShots	ReviewTrackers Screenshots