RingCentral Contact Center vs. UJET
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 RingCentral Contact Center | Score8.1 out of 10 | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
 UJET | Score10 out of 10 | N/A | UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. | N/A |
| RingCentral Contact Center | UJET | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| RingCentral Contact Center | UJET | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| RingCentral Contact Center | UJET | |
|---|---|---|
| Likelihood to Recommend | 9.7 | 9.0 |
| Likelihood to Renew | 6.3 | - |
| Usability | 8.7 | - |
| Support Rating | 3.3 | - |
| Implementation Rating | 9.0 | - |