SailPoint Identity Security Cloud vs. SAP Identity Management

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

SAP Identity Management manages organization identities centrally with a great amount of flexibility and efficiency. Compared to the conventional SAP solution of central user administration (CUA), SAP IDM (version 7.2/8.0) delivers a great number of benefits like: 1. Availability of connectors for non-SAP application identity management,

2. Modular/granular access management in the form of context-based business role definition.

3. It can be integrated with the SAP HR system for making entire user identity management automatic.

Incentivized

• The access request work flow and back end process is exceptional. It effectively manages all of the various pieces of a request and presents the completed request to the provisioning agent as a single record. This is very helpful to the efficiency of the process since the provisioning agent only sees the completed request rather than seeing each component as it is approved. Other systems deliver the various request components to provisioning as they are approved but cannot be provisioned without all the components. Thus creating complexity for the provisioning agent and impacting the SLAs with what looks like a delay with the provisioning process.
• The system is robust enough to effectively handle the scale that we need. With 750+ applications, 24,304 individual entitlements to select from, and an average of 10,200 request transactions per month. We have never had any performance issues.
• The system flexible enough to accommodate our complex business needs without needing to customize the base system. We have been able to add significant functionality to the system in order to support the business needs by extending the code rather than altering the base code. This has enabled a simple upgrade of the system without having to re-apply code enhancements.

Incentivized

• In my previous organization, to achieve the granularity of access based on organization restrictions, we implemented enabler role-based security roles. Provisioning the enabler roles through the SAP GRC was a great challenge (realistically improbable). Here came the SAP IDM to our rescue. It has a peculiar feature of context-based business role provisioning feature.
• Customized context & its association with security roles & user HR attributes, give us unique ability to achieve granularity of access provisioning.
• SAP IDM integrates with the SAP HR system and identity management becomes automatic.

Incentivized

• Technical adoption requires a high level of training and experience by the implementing teams.
• SailPoint and partners offers very good training courses which I think are very good. An area of improvement can be in providing cloud VMs that users can work with to learn the IIQ tool more effectively at their own pace.

Incentivized

• SAP Identity management should come up with connectors for almost all not SAP applications, which will enable the use of SAP IDM as a one-stop solution for organizations' identity management.

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

Support for Customizations is very limited.

Incentivized

As IDM heavily relies on JAVA/SQL as a development language, finding skills resources sometimes becomes challenging. But SAP has strong support available for this product which makes it reliable for long term use within an organization.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

SailPoint is a more customizable solution than Okta, it is also not just a cloud application. Our use of IIQ to manage external suppliers via Azure AD guest accounts was not available on other platforms at the point of deployment. The integration with SAP and other Microsoft services is also second to none.

Incentivized

SAP IDM offers a great deal of benefits/features compared to conventional access provisioning with SAP.

1. Conventional SAP user administration solution like CUA has great limitations. e.g. only SAP systems can be managed. Low-performance issues, unreliable access provisioning, and risk analysis were missing.

2. SAP IDM integrates with SAP GRC solution to perform the reliable risk analysis before access provisioning. Its context feature allows granular access provisioning.

Incentivized

• The ability to automate the employee onboarding processes greatly reduces the staffing requirements for account creation and access assignment
• The self-service capabilities for the account registration and password management tasks have greatly reduced the number of calls to our Help Desk
• The role mining capabilities have reduced the amount of time required to assign and update our user application set mapping

• SAP IDM has the huge potential to minimize risks arising out of disorganized identity management within an organization. As all identities are managed centrally, there is very little room for manipulation of an identity.
• As this solution has the ability to integrate with SAP GRC, risk analysis becomes mandatory before any access provisioning takes place.
• As the solution is automatic, hiring to employee exits is managed with a minimal margin of error.

Incentivized