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BigCommerce vs. Salesforce Commerce Cloud

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BigCommerce

671 Reviews and Ratings

Salesforce Commerce Cloud

474 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BigCommerce

    Score7.9 out of 10
    Small Businesses (1-50 employees)
    		BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

    $39

    per month

    Salesforce Commerce Cloud

    Score8 out of 10
    		N/ASalesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

    $4

    per month

    Pricing
    BigCommerceSalesforce Commerce Cloud
    Editions & Modules
    Standard
    $39
    per month
    Plus
    $105
    per month
    Pro
    $399
    per month
    Enterprise
    Custom
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BigCommerceSalesforce Commerce Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
    More Pricing Information
    Community Pulse
    BigCommerceSalesforce Commerce Cloud
    Considered Both Products
    BigCommerce
    Michael Vasta
    Business Analyst in Product Management at Americaneagle.com (Internet, 201-500 employees)
    Chose BigCommerce
    BC easily beats Shopify, and since Magento has moved to M2, it easily outpaces Magento as well. Salesforce Commerce Cloud is more powerful and robust but requires a significant investment that is not necessarily desirable for those looking for something more lightweight, which …
    Incentivized
    Verified User
    Chose BigCommerce
    - Ease of Use: With guided onboarding, BigCommerce enables us to manage stores independently within days, reducing the need for extensive technical support. ​

    -Comprehensive Built-In Features: BigCommerce provides a wide array of native features, minimizing reliance on …
    Incentivized
    Melissa-Ann Dailey
    Director of UX in Sales at Private Company (Retail, 1-10 employees)
    Chose BigCommerce
    I believe other platforms offer more robust CMS and experience managing tools making content and product updates easier to perform.
    Incentivized
    Marisa Lytle
    Vice President Consumer Engagement and E-commerce in Marketing at DEMDACO (Consumer Goods, 51-200 employees)
    Chose BigCommerce
    Other than Shopify all of these solutions require a lot of development and maintenance as they are very custom. Shopify had a good product for direct to consumer but not as good on the B2B facing side of our business. We also don't like the stance they are taking on customer …
    Incentivized
    Kinsey Butler
    Sr. Manager, Ecommerce Marketplaces in Information Technology at Skullcandy (Consumer Electronics, 201-500 employees)
    Chose BigCommerce
    We initially narrowed down our search based on the features that we needed and our belief that the platform would have them. This was in addition to SLAs, support, etc. We came down to Shopify Plus and BigCommerce Enterprise. At the end of the day, we felt that we would get …
    Incentivized
    Salesforce
    Verified User
    Chose Salesforce Commerce Cloud
    1. The learning curve of Shopify is not too steep, so it does create hinderance for non-technical folks 2. I personally found the AI-powered insights in Shopify to be more accurate than the ones provided in Salesforce Commerce Cloud.
    Incentivized
    Gary Penn
    Global VP Digital & eCommerce in Sales at Nixon, Inc (Consumer Goods, 51-200 employees)
    Chose Salesforce Commerce Cloud
    All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber!
    Incentivized
    Verified User
    Chose Salesforce Commerce Cloud
    All the options and demos were good; we see them all efficient and best suites; the option to choose Salesforce commerce cloud came into the picture when we thought of integrating customer service and promotions as we already use Salesforce service cloud as the support backbone …
    Incentivized
    Moumita Sarkar
    MANAGER MARKET RESEARCH in Marketing at NEAR (Media Production, 51-200 employees)
    Chose Salesforce Commerce Cloud
    We selected Salesforce Commerce Cloud over other vendors in order to enhance customer relationships. Maintaining existing customers is comparatively easy. It thus helps to maintain strong customer focus and also to improve partner and supplier relationships. In addition, in …
    Incentivized
    Joseph Alleruzzo
    Associate Director, Client Leadership for Michelin in Marketing at Havas Media Group (Marketing and Advertising, 5001-10,000 employees)
    Chose Salesforce Commerce Cloud
    Since we are operating within the Salesforce platform such as the DMP and Marketing Cloud, integrating Commerce Cloud was an efficient and consistent way to streamline the processes.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BigCommerceSalesforce Commerce Cloud
    Online Storefront
    Comparison of Online Storefront features of BigCommerce and Salesforce Commerce Cloud
    Feature
    BigCommerce
    7.9
    424 Ratings
    Salesforce Commerce Cloud
    7.9
    37 Ratings
    Product catalog & listings8.2420 Ratings8.334 Ratings
    Product management8.1417 Ratings8.934 Ratings
    Bulk product upload7.4317 Ratings8.233 Ratings
    Branding7.9368 Ratings7.133 Ratings
    Mobile storefront8.0408 Ratings7.630 Ratings
    Product variations8.5394 Ratings7.635 Ratings
    Website integration8.3348 Ratings5.634 Ratings
    Visual customization7.7410 Ratings9.235 Ratings
    CMS6.5302 Ratings8.932 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of BigCommerce and Salesforce Commerce Cloud
    Feature
    BigCommerce
    8.0
    410 Ratings
    Salesforce Commerce Cloud
    7.8
    31 Ratings
    Abandoned cart recovery7.7368 Ratings7.826 Ratings
    Checkout user experience8.3405 Ratings7.831 Ratings
    Online Payment System
    Comparison of Online Payment System features of BigCommerce and Salesforce Commerce Cloud
    Feature
    BigCommerce
    8.3
    406 Ratings
    Salesforce Commerce Cloud
    7.9
    30 Ratings
    eCommerce security8.3406 Ratings7.930 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of BigCommerce and Salesforce Commerce Cloud
    Feature
    BigCommerce
    7.9
    411 Ratings
    Salesforce Commerce Cloud
    8.6
    33 Ratings
    Promotions & discounts7.8387 Ratings8.231 Ratings
    Personalized recommendations7.4323 Ratings9.433 Ratings
    SEO8.4382 Ratings8.229 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of BigCommerce and Salesforce Commerce Cloud
    Feature
    BigCommerce
    7.9
    416 Ratings
    Salesforce Commerce Cloud
    8.6
    35 Ratings
    Multi-site management8.3191 Ratings8.130 Ratings
    Order processing7.8395 Ratings8.932 Ratings
    Inventory management7.8351 Ratings8.331 Ratings
    Shipping7.7356 Ratings9.226 Ratings
    Custom functionality7.8351 Ratings8.533 Ratings
    User Ratings
    BigCommerceSalesforce Commerce Cloud
    Likelihood to Recommend
    8.2
    (443 ratings)
    7.7
    (48 ratings)
    Likelihood to Renew
    9.1
    (53 ratings)
    7.8
    (11 ratings)
    Usability
    9.1
    (26 ratings)
    8.9
    (4 ratings)
    Availability
    9.1
    (5 ratings)
    8.0
    (1 ratings)
    Performance
    9.1
    (5 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.1
    (25 ratings)
    9.0
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (13 ratings)
    8.0
    (2 ratings)
    Configurability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    8.6
    (349 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)