TrustRadius: an HG Insights company

Salesforce Commerce Cloud vs. Salesforce Experience Cloud

Save this comparison

Save this comparison

Salesforce Commerce Cloud

474 Reviews and Ratings

Salesforce Experience Cloud

411 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Commerce Cloud

    Score8 out of 10
    		N/ASalesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

    $4

    per month

    Salesforce Experience Cloud

    Score7.8 out of 10
    		N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    Salesforce Commerce CloudSalesforce Experience Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce Commerce CloudSalesforce Experience Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value—
    More Pricing Information
    Community Pulse
    Salesforce Commerce CloudSalesforce Experience Cloud
    Considered Both Products
    Salesforce
    Verified User
    Chose Salesforce Commerce Cloud
    Salesforce Commerce Cloud offers a wide variety of features such as pages, versions, static links etc which makes it unique when compared with any other tool. It has a powerful searching mechanism with which we can search with keywords to find related articles with those …
    Incentivized
    Joseph Alleruzzo
    Associate Director, Client Leadership for Michelin in Marketing at Havas Media Group (Marketing and Advertising, 5001-10,000 employees)
    Chose Salesforce Commerce Cloud
    Since we are operating within the Salesforce platform such as the DMP and Marketing Cloud, integrating Commerce Cloud was an efficient and consistent way to streamline the processes.
    Incentivized
    alim mukhida
    AE in Sales at Hootsuite (Accounting, 51-200 employees)
    Chose Salesforce Commerce Cloud
    Salesforce is a much more integrated piece of software and integrates into your entire technology stack much more seamlessly. In comparison to other products we demoed, their technology was far superior with a much nicer UX/UI design. When it came to training, SF more clearly …
    Incentivized
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Salesforce Commerce CloudSalesforce Experience Cloud
    Online Storefront
    Comparison of Online Storefront features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    7.9
    37 Ratings
    Salesforce Experience Cloud
    -
    Ratings
    Product catalog & listings8.334 Ratings00 Ratings
    Product management8.934 Ratings00 Ratings
    Bulk product upload8.233 Ratings00 Ratings
    Branding7.233 Ratings00 Ratings
    Mobile storefront7.630 Ratings00 Ratings
    Product variations7.635 Ratings00 Ratings
    Website integration5.634 Ratings00 Ratings
    Visual customization9.235 Ratings00 Ratings
    CMS8.932 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    7.8
    31 Ratings
    Salesforce Experience Cloud
    -
    Ratings
    Abandoned cart recovery7.826 Ratings00 Ratings
    Checkout user experience7.831 Ratings00 Ratings
    Online Payment System
    Comparison of Online Payment System features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    7.9
    30 Ratings
    Salesforce Experience Cloud
    -
    Ratings
    eCommerce security7.930 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    8.6
    33 Ratings
    Salesforce Experience Cloud
    -
    Ratings
    Promotions & discounts8.231 Ratings00 Ratings
    Personalized recommendations9.433 Ratings00 Ratings
    SEO8.229 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    8.6
    35 Ratings
    Salesforce Experience Cloud
    -
    Ratings
    Multi-site management8.130 Ratings00 Ratings
    Order processing9.032 Ratings00 Ratings
    Inventory management8.331 Ratings00 Ratings
    Shipping9.226 Ratings00 Ratings
    Custom functionality8.633 Ratings00 Ratings
    Security
    Comparison of Security features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    -
    Ratings
    Salesforce Experience Cloud
    10.0
    1 Ratings
    Role-based user permissions00 Ratings10.01 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    -
    Ratings
    Salesforce Experience Cloud
    10.0
    1 Ratings
    API00 Ratings10.01 Ratings
    Internationalization / multi-language00 Ratings10.01 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    -
    Ratings
    Salesforce Experience Cloud
    9.3
    1 Ratings
    WYSIWYG editor00 Ratings8.01 Ratings
    Code quality / cleanliness00 Ratings10.01 Ratings
    Admin section00 Ratings10.01 Ratings
    Page templates00 Ratings10.01 Ratings
    Library of website themes00 Ratings8.01 Ratings
    Mobile optimization / responsive design00 Ratings10.01 Ratings
    Publishing workflow00 Ratings10.01 Ratings
    Form generator00 Ratings8.01 Ratings
    Web Content Management
    Comparison of Web Content Management features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    -
    Ratings
    Salesforce Experience Cloud
    8.6
    1 Ratings
    Content taxonomy00 Ratings9.01 Ratings
    SEO support00 Ratings8.01 Ratings
    Bulk management00 Ratings8.01 Ratings
    Availability / breadth of extensions00 Ratings8.01 Ratings
    Community / comment management00 Ratings10.01 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    -
    Ratings
    Salesforce Experience Cloud
    8.0
    1 Ratings
    Conversion tracking00 Ratings8.01 Ratings
    Test reporting00 Ratings8.01 Ratings
    Funnel Analysis00 Ratings8.01 Ratings
    User Segmentation00 Ratings8.01 Ratings
    Digital Experience Platform
    Comparison of Digital Experience Platform features of Salesforce Commerce Cloud and Salesforce Experience Cloud
    Feature
    Salesforce Commerce Cloud
    -
    Ratings
    Salesforce Experience Cloud
    10.0
    1 Ratings
    Campaign management00 Ratings10.01 Ratings
    Cloud enablement00 Ratings10.01 Ratings
    Content aggregation00 Ratings10.01 Ratings
    Content classification00 Ratings10.01 Ratings
    Multi-channel content personalization00 Ratings10.01 Ratings
    Customer data analytics00 Ratings10.01 Ratings
    DXP Third-Party Integrations00 Ratings10.01 Ratings
    Multi-website management00 Ratings10.01 Ratings
    Digital asset management00 Ratings10.01 Ratings
    Editorial workflows and task management00 Ratings10.01 Ratings
    User Ratings
    Salesforce Commerce CloudSalesforce Experience Cloud
    Likelihood to Recommend
    7.8
    (48 ratings)
    10.0
    (52 ratings)
    Likelihood to Renew
    7.8
    (11 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (4 ratings)
    9.4
    (4 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    9.1
    (5 ratings)
    Support Rating
    9.0
    (3 ratings)
    7.7
    (17 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.4
    (4 ratings)