Salesforce Marketing Cloud vs. Smart Communications SmartCOMM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Salesforce Marketing Cloud | Score8.1 out of 10 | N/A | Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights. | $1,250 per month per installation |
 SmartCOMM | Score8.8 out of 10 | N/A | Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Email & Online Marketing |
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| Lead Management |
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| Campaign Management |
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| Reporting & Analytics |
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| Platform & Infrastructure |
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| Salesforce Marketing Cloud | SmartCOMM | |
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| Likelihood to Recommend | 8.1 | 9.0 |
| Likelihood to Renew | 8.1 | - |
| Usability | 4.1 | - |
| Availability | 10.0 | - |
| Performance | 9.6 | - |
| Support Rating | 7.0 | - |
| In-Person Training | 5.0 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 3.0 | - |
| Contract Terms and Pricing Model | 5.0 | - |
| Ease of integration | 7.0 | - |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 7.0 | - |