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Capsule CRM vs. Salesforce Sales Cloud

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Capsule CRM

44 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capsule CRM

    Score8.3 out of 10
    		N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    Capsule CRMSalesforce Sales Cloud
    Editions & Modules
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    Capsule CRMSalesforce Sales Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Capsule CRMSalesforce Sales Cloud
    Considered Both Products
    Zestia
    Farjana Labonno
    Frontend Developer in Information Technology at Asian Technology Information Program (ATIP) (Information Technology & Services, 51-200 employees)
    Chose Capsule CRM
    UNLIKE OTHER CRM, Capsule CRM incorporates the latest business technologies into a single solution. It is the best application for promoting our business. The level of communication with clients is outstanding. We can get a quick and accurate read on anything by simply …
    Incentivized
    Verified User
    Chose Capsule CRM
    Capsule CRM feels modern, quick and on-the-ball with its layout, features and integration options. It also has an intuitive feel making it easy to adopt from an alternative system.
    Incentivized
    Prashant Choudhary
    Business Development Manager in Sales at EMTEX ENGINEERING PRIVATE LIMITED (Machinery, 201-500 employees)
    Chose Capsule CRM
    It stacks up pretty well in basic features but lags behind in terms of CRM features and support, there is a lack of features as compared to the multitude of these software and support only exists over mail, a live chat feature would be much appreciated, integration with …
    Incentivized
    Rosi Muñoz
    Analyst at CSR-Atlanta, LLC (Management Consulting, 1-10 employees)
    Chose Capsule CRM
    Salesforce was a complete failure for us because it did way too much. The learning curve was too steep, it was too expensive, and it didn't fit us overall (we're a very small business).
    Insightly was clumsy and didn't have the flexibility (and huge amount of integrations) that …
    Salesforce
    Nikhil George
    Product Manager in Product Management at Spotlight Reporting (Computer Software, 11-50 employees)
    Chose Salesforce Sales Cloud
    We used Capsule CRM when the business started. It was a great tool for a small business, but as our customer base and sales team grew, we wanted to glean insights quicker, manage customers better and to do so without the use of spreadsheets. Salesforce Sales Cloud with its …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Capsule CRMSalesforce Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    7.1
    16 Ratings
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Customer data management / contact management8.016 Ratings9.3261 Ratings
    Workflow management7.014 Ratings8.3252 Ratings
    Territory management6.09 Ratings7.7204 Ratings
    Opportunity management8.016 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.015 Ratings8.7238 Ratings
    Contract management8.013 Ratings7.9209 Ratings
    Quote & order management6.012 Ratings7.7192 Ratings
    Interaction tracking7.014 Ratings8.8223 Ratings
    Channel / partner relationship management6.012 Ratings8.1184 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    8.4
    10 Ratings
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Case management8.68 Ratings8.397 Ratings
    Call center management8.17 Ratings7.878 Ratings
    Help desk management8.58 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    8.5
    12 Ratings
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Lead management8.011 Ratings8.5234 Ratings
    Email marketing9.010 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    7.7
    15 Ratings
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Task management9.013 Ratings8.9231 Ratings
    Billing and invoicing management7.011 Ratings7.774 Ratings
    Reporting7.013 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    7.0
    15 Ratings
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Forecasting7.013 Ratings8.1223 Ratings
    Pipeline visualization8.015 Ratings8.1242 Ratings
    Customizable reports6.012 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    7.4
    14 Ratings
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Custom fields7.014 Ratings9.0244 Ratings
    Custom objects6.012 Ratings9.0233 Ratings
    Scripting environment8.68 Ratings8.2173 Ratings
    API for custom integration8.010 Ratings8.6203 Ratings
    Security
    Comparison of Security features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    9.0
    12 Ratings
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Single sign-on capability9.011 Ratings8.9215 Ratings
    Role-based user permissions9.012 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    7.0
    13 Ratings
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Social data7.013 Ratings8.9154 Ratings
    Social engagement7.012 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    7.5
    12 Ratings
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Marketing automation8.012 Ratings8.4208 Ratings
    Compensation management7.010 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of Capsule CRM and Salesforce Sales Cloud
    Feature
    Capsule CRM
    8.0
    13 Ratings
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Mobile access8.013 Ratings7.9227 Ratings
    User Ratings
    Capsule CRMSalesforce Sales Cloud
    Likelihood to Recommend
    8.0
    (16 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (58 ratings)
    Usability
    8.6
    (4 ratings)
    9.4
    (121 ratings)
    Availability
    -
    (0 ratings)
    9.8
    (27 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (18 ratings)
    Support Rating
    8.6
    (4 ratings)
    9.0
    (92 ratings)
    In-Person Training
    -
    (0 ratings)
    7.9
    (11 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.4
    (18 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)