| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Salesforce Sales Cloud | Score8.7 out of 10 | N/A | Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team… | $25 per month |
 Sugar Sell (SugarCRM) | Score5.1 out of 10 | N/A | Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued. | $19 per month per user (3 users minimum, billed annually) |
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| Considered Both Products | Chose Salesforce Sales Cloud It's intuitive and user friendly to set up and manage campaigns in the nurturing process. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Salesforce Sales Cloud We initially reviewed several other products SugarCRM, Siebel, MS something or other. In every category Salesforce was determined to be the better product. The only real hard decision was with price on SugarCRM Free edition. It is hard to compete with free when looking at … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Salesforce Sales Cloud
Chose Salesforce Sales Cloud Salesforce seemed to be a more complete system and better organized. | Chose Sugar Sell (SugarCRM) Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Sugar Sell (SugarCRM) We saw a lot of the same desirable features in both platforms. Although Salesforce offered a greater level of support, we did not think it was worth the extra spend, at the end of the day. We have had to do a bit more leg work when it comes to social media intelligence, but in … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Sugar Sell (SugarCRM) We ultimately selected Salesforce due to the issues faced with SugarCRM however I would recommend SugarCRM to any company that doesn't plan on managing the CRM in house. The costs associated with hiring a Sugar Partner and purchasing multiple licenses are still going to be … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Sugar Sell (SugarCRM) I work for a SugarCRM partner and compete against Salesforce, MS Dynamics. We chose to become a SugarCRM partner because of the open nature of their software stack. Nothing is hidden from users or partners. We have full access to the source-code and can make any time of … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Sugar Sell (SugarCRM) SugarCRM was very fast and easy to customize. We loved the freedom to quickly create new fields in the system. Compared to Microsoft Dynamics CRM, where a developer actually has to write code, with Sugar, even a lay person could make changes without screwing anything up. :) Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Sugar Sell (SugarCRM) GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private … Chose Sugar Sell (SugarCRM) Sugar is easier to deploy and use with much a better TCO than Salesforce and Microsoft Dynamics. It is much easier to use than its competition, in general, bothe from an end user and an administration viewpoint. It's very simple Licensing Model is easy to understand being user … |
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| Salesforce Sales Cloud | Sugar Sell (SugarCRM) | |
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| Likelihood to Recommend | 8.7 | 2.0 |
| Likelihood to Renew | 10.0 | 8.2 |
| Usability | 9.4 | 3.0 |
| Availability | 9.8 | 10.0 |
| Performance | 9.0 | 10.0 |
| Support Rating | 9.0 | 9.1 |
| In-Person Training | 7.9 | 9.0 |
| Online Training | 9.1 | 8.0 |
| Implementation Rating | 2.4 | 9.0 |
| Configurability | 10.0 | 10.0 |
| Contract Terms and Pricing Model | 8.8 | - |
| Data Sharing and Collaboration | 8.2 | - |
| Data Sources | 8.2 | - |
| Ease of integration | - | 10.0 |
| Product Scalability | 8.7 | 9.0 |
| Professional Services | 9.3 | - |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 9.0 |
