| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Salesforce Sales Cloud | Score8.7 out of 10 | N/A | Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team… | $25 per month |
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
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| Considered Both Products | No answer on this topic | Chose TeamSupport I like TeamSupport's ability to track. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Our main reason for choosing TeamSupport was the functionality was equal or better to other software trialled but also there was the added bonus of being able to synchronise with Salesforce CRM without the need to upgrade Salesforce as was the case with other help desk … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport We looked at two other systems and I can not honestly remember their names at this point. TeamSupport was heads above their competitors and it was not a hard decision to make, once we saw the TeamSupport demo. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport We've only worked with two of the competitors of TeamSupport, Salesforce.com and osTicket, and the differences are staggering. Salesforce.com can be extremely complex and overly cluttered, where TeamSupport is simple and concise. TeamSupport is not simple in that it is without … |
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| Would buy again | ||
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| Salesforce Sales Cloud | TeamSupport | |
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| Likelihood to Recommend | 8.7 | 7.3 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 9.4 | 8.9 |
| Availability | 9.8 | 1.8 |
| Performance | 9.0 | 7.3 |
| Support Rating | 9.0 | 9.3 |
| In-Person Training | 7.9 | 6.4 |
| Online Training | 9.1 | 7.7 |
| Implementation Rating | 2.4 | 7.5 |
| Configurability | 10.0 | - |
| Contract Terms and Pricing Model | 8.8 | - |
| Data Sharing and Collaboration | 8.2 | - |
| Data Sources | 8.2 | - |
| Product Scalability | 8.7 | 1.0 |
| Professional Services | 9.3 | - |
