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Salesforce Starter vs. Zoho CRM

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Salesforce Starter

153 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Starter

    Score8.9 out of 10
    Small Businesses (1-50 employees)
    		Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.

    $35

    per month per user

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    Salesforce StarterZoho CRM
    Editions & Modules
    No answers on this topic
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    Salesforce StarterZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce StarterZoho CRM
    Considered Both Products
    Salesforce
    Verified User
    Chose Salesforce Starter
    The Zoho system is free and gives a long trial product. The salesforce brand is well known, and I wanted to try a good European crm product. The account manager was South African and very friendly. The system was trained on a demo, whereas Zoho did not offer an account …
    Incentivized
    Dave Jung
    internal it in Information Technology at FM (Information Technology & Services, 201-500 employees)
    Chose Salesforce Starter
    more expensive but as an industry leader and go, the learning curve pays for itself in ROI in lost time in onboarding
    Incentivized
    Zoho
    Lisa Parshan
    Digital Content Manager in Marketing at AIA Assets (Retail, 1-10 employees)
    Chose Zoho CRM
    We selected ZOHO over the above - specifically Salesforce - initially because of the price. Secondly, we do not have the technical expertise and budget to do a lot of customization at this time. So, we needed a product that had a good user interface, and that was flexible and …
    Incentivized
    Dinesh Srinivasan
    Co-Founder in Information Technology at ADVANZ101 Business Systems Inc. (Information Technology and Services, 51-200 employees)
    Chose Zoho CRM

    Sometimes it is a bit costly and involves navigation complexities. Also, at times it appears a bit slow while executing large queries. Despite this, Salesforce Marketing Cloud appears powerful.

    Why Zoho CRM :

    Incentivized
    Dominic Johnson
    Sales in Sales at ICANotes LLC (Medical Practice, 11-50 employees)
    Chose Zoho CRM
    It does all the basic features one would expect in a CRM. The layout is much more modern than that of its competitors. Customer service and support seems to be above the rest. At the very least it is easier to access support and find information about topics you need to research.
    Incentivized
    Haresh Kodnani (MBA Admission Gurus Central)
    Partner in Corporate at MBAadmissionGurus.com (Education Management, 1-10 employees)
    Chose Zoho CRM
    It was selected based on consultants' recommendations and overall cost.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Salesforce StarterZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    9.0
    5 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management9.05 Ratings8.5279 Ratings
    Territory management8.65 Ratings8.8196 Ratings
    Opportunity management9.05 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.05 Ratings8.8248 Ratings
    Quote & order management9.04 Ratings8.2203 Ratings
    Interaction tracking7.85 Ratings8.2249 Ratings
    Channel / partner relationship management9.44 Ratings8.4192 Ratings
    Workflow management00 Ratings8.3266 Ratings
    Contract management00 Ratings8.8203 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    8.7
    5 Ratings
    Zoho CRM
    8.6
    266 Ratings
    Lead management8.75 Ratings8.6261 Ratings
    Email marketing00 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    8.8
    4 Ratings
    Zoho CRM
    8.5
    263 Ratings
    Task management9.04 Ratings8.6248 Ratings
    Billing and invoicing management8.04 Ratings8.3180 Ratings
    Reporting9.44 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    9.0
    4 Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting9.04 Ratings8.5216 Ratings
    Pipeline visualization8.64 Ratings8.4235 Ratings
    Customizable reports9.44 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    8.8
    5 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields9.45 Ratings8.4275 Ratings
    Custom objects9.44 Ratings8.2222 Ratings
    Scripting environment7.84 Ratings8.3178 Ratings
    API for custom integration8.84 Ratings8.4203 Ratings
    Security
    Comparison of Security features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    9.4
    5 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Single sign-on capability9.45 Ratings8.4231 Ratings
    Role-based user permissions9.45 Ratings8.5261 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    8.2
    4 Ratings
    Zoho CRM
    8.4
    165 Ratings
    Social engagement8.24 Ratings8.4156 Ratings
    Social data00 Ratings8.4164 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    8.4
    4 Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation8.64 Ratings8.8207 Ratings
    Compensation management8.24 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    8.6
    5 Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access8.65 Ratings8.7230 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Starter and Zoho CRM
    Feature
    Salesforce Starter
    -
    Ratings
    Zoho CRM
    8.4
    221 Ratings
    Case management00 Ratings8.5213 Ratings
    Call center management00 Ratings8.1172 Ratings
    Help desk management00 Ratings8.5189 Ratings
    User Ratings
    Salesforce StarterZoho CRM
    Likelihood to Recommend
    9.0
    (5 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (42 ratings)
    Usability
    9.4
    (2 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    -
    (0 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.7
    (13 ratings)