Salesforce Lightning Platform vs. SAP Business Technology Platform

We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.

SAP Business Technology Platform offers to run the cloud application without worries about availability and accessibility. This is helping us to enable the services that are really suited for us. For example, We have Cloud Identity Services that offer the capability to manage identity directory and also Identity provisioning functionality. Both functionalities helped us to manage the SSO and also enabled the auto-provisioning.

Incentivized

• Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
• Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
• Parent/Child account hierarchy exists which is helpful.
• Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
• Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.

Incentivized

• Authentication options - In the past, we needed to really leverage our own solutions for MFA and other security measures, but now, out-of-the-box these options are really good and readily available.
• Ease of use - the interface has been adjusted to be really easy on the eyes but also simpler, less convoluted, and really well thought out.
• Modernized SAP experience - compared to the old stuff, SAP is really modernizing all of the experiences. The new house style is rejuvenated, and the company is really becoming more likable compared to 10 years ago!
• SAP Discovery and Missions are a real treat to see what the upcoming costs are!

Incentivized

• Can be cumbersome: takes multiple clicks to get where you need to go
• Lightning is slower than original Salesforce, and it is very noticeable
• The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it

Incentivized

• The almost mandatory use of HANA services to run CAP applications. It would be best to provide extensive support for other databases.
• The subspace landing page/cockpit is not so user friendly. Provides a lot of information and usually is hard to find where things are.
• Downtimes should be shorter.

Incentivized

Seamless integration with external system and dashboard to monitor the data flow and analysis are very essential for the business. The way the product is designed and modelled lead to minimum business disruptions. Adopting to the new and modern technology was easy. Keeping the central system as clean and adopting project bases development are advantages.

Incentivized

UI can be quite complex, but the more that is required will bring more complexity. Can handle complexity and variety very well, but makes ground-level views harder when not knowing full extent of functionality. Finding new functionalities can be difficult to pinpoint on some pages

Incentivized

Overall, I feel it is build toward as an SAP centric platform. Which is very proper direction for SAP as it is their competitive advantage. However, as a customer, I like to see the cost of the services to come down with the advance of underlay hardware capabilities. Licensing model can be streamlined for easier budgeting and consumption.

Incentivized

Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.

Incentivized

I give it 9/10 because its customer support team is responsive and knowledgeable, providing clear guidance on complex issues. We contacted them several times; I want to give one example. When we had a problem with third-party integration, we reached out to them about the issue, and they provided a tailored solution for this.

Incentivized

Training material in Developers Community or from Learning hub are really good... also most of the time we route through Discovery center... so materials provided by SAP is really good.

Incentivized

1. Sometimes the licensing doesn’t make sense, e.g., Difficult to understand the license for ABAP cloud runtime. 2. When SAP Business Technology Platform workflow cost is very high but process automation which offers more features has less cost.

Incentivized

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

Incentivized

SAP Business Technology Platform is easily connectable using standard solutions to the onpremise backend SAP systems. Services can be linked with each other and with SAP systems in a managed and secure way, while with the other products getting the data, access and networking done is cumbersome. Also we can make sure to have all cloud environments in the same region using the multi cloud approach wich reduces latency problems.

Incentivized

• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

Incentivized

• Spending time to develop the application idea and visualize first before jumping to SAP Business Technology Platform and initiate development
• Take the time to test and validate architecture and data flows for the potential application or process to be developed on SAP Business Technology Platform
• Conduct regular assessment of usability, effectiveness of process turnover

Incentivized