SAP Service Cloud vs. SolarWinds Web Help Desk (WHD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| SAP Service Cloud | SolarWinds Web Help Desk (WHD) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| SAP Service Cloud | SolarWinds Web Help Desk (WHD) | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| SAP Service Cloud | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 8.5 |
| Likelihood to Renew | 8.2 | 10.0 |
| Usability | - | 10.0 |
| Support Rating | 5.5 | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | 8.1 | 9.0 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 8.0 |