SentinelOne Singularity vs. Webroot Endpoint Protection

It works extremely well for investigating the root cause analysis of events because you can see so much detail into what was happening before, after, and around the detective incident. A weak point would be when the AI gets a little over-aggressive or doesn’t quite understand the use case for specific tools. Our RMM tool was detected as a pup.

The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.

Incentivized

• SentinelOne provides excellent protection against known and unknown attacks to our endpoints.
• The recovery option provides a fast, first line of defense against ransomware and other system damaging attacks.
• SentinelOne requires minimal administrative support making it a very cost effective and efficient solution.

Incentivized

• Webroot Endpoint Protection works very well at blocking threats quickly and can undo changes if a file turns out to be harmful, which has helped us in the past.
• It runs quietly in the background without slowing down endpoints, even during scans, which is great.
• You can manage all your devices from one online dashboard, making it easy to set rules and see security alerts. One pane of glass is always great.

Incentivized

• Possibly for compatibility with legacy Windows OS's and non Windows OS's.
• Some settings are greyed out and unable to change but I believe this is to protect you from making a bad configuration change.
• Could do better with reporting at the base level subscription.

Incentivized

• It was missing detections. We found a better product that detects more malware.
• Deploying the endpoint agents was easy, but deploying Web Threat Shield was not and users could disable that functionality.
• When you deactivated old endpoints, they were put in an "inactive" category. You could not then delete the "inactive" endpoints. For someone who likes to keep things clean, this was annoying.
• I found the rollout of endpoint agent updates to be rather slow.

Incentivized

Reliable for simple installation and above all efficient

Incentivized

It has proven successful so far in our environment for controlling malware/virus outbreaks.

Incentivized

There are some minor issues with the platform that can be mildly frustrating, but the overall performance, peace of mind, and ROI make it worth using. The management console is intuitive and easy to learn, the endpoint clients are simple but give IT professionals enough data to make management easy and simple

Incentivized

It does what it needs to do but we have noticed that malware is sort of uncommon and we have started to switch to other solutions of combating malware and suspicious activity such as using products like ThreatLocker and Field Effect, combined with things like malware bytes to perform scans when needed.

Incentivized

Their support is good and quick to respond. The one issue we faced was when a non-protection issue arose there was a lot of dancing around trying to figure things out. This was frustrating as it took significantly longer to figure out issues. Lots of repetitive log gathers, screen caps, uninstalls that never seemed to resolve issues. Eventually, the product would be updated and the issue seemed to be resolved, but seemed to be the only solution.

Incentivized

Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.

Incentivized

I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.

Incentivized

In the distant past we had used iSensor through Dell. I can't say much about iSensor because we never really had it show any incidents or activity or reports. It might be better these days but from what I can tell, SentinelOne is the Gold Standard currently.

Incentivized

We would consider Webroot in the top 5 when you factor in ease of use, level of protection, and cost. Probably not as comprehensive as other end-point security solutions but the proper level of functionality and support for our needs. Question what impact the acquisition by OpenText is having on future development and support. OpenText also acquire Carbonite for back-up support.

Incentivized

• SentinelOne has already proved its value by stopping attacks that would have gone otherwise unnoticed until much later in their infection process.
• The Vigilance team has provided quick response to threats that were not easily contained via the automated response SentinelOne's agents provide. This has given us a significant piece of mind.

Incentivized

• It saves us time and money in the fact that it runs and we never really have to worry about that part of IT. IT just runs
• Being able to centrally manage the clients is another plus because of being able to reach it virtually anywhere.
• Very simple quick installs. Gives us time to do other things.

Incentivized