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Datto Autotask PSA vs. SherpaDesk

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Datto Autotask PSA

136 Reviews and Ratings

SherpaDesk

9 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Autotask PSA

    Score8.9 out of 10
    		N/AAutotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    		SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    Autotask PSASherpaDesk
    Editions & Modules
    No answers on this topic
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    Autotask PSASherpaDesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Autotask PSASherpaDesk
    Considered Both Products
    Kaseya
    No answer on this topic
    SherpaDesk
    Verified User
    Chose SherpaDesk
    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Autotask PSASherpaDesk
    Incident and problem management
    Comparison of Incident and problem management features of Datto Autotask PSA and SherpaDesk
    Feature
    Datto Autotask PSA
    -
    Ratings
    SherpaDesk
    8.5
    3 Ratings
    Organize and prioritize service tickets00 Ratings9.12 Ratings
    Subscription-based notifications00 Ratings9.11 Ratings
    ITSM collaboration and documentation00 Ratings6.82 Ratings
    Ticket creation and submission00 Ratings8.93 Ratings
    Ticket response00 Ratings8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of Datto Autotask PSA and SherpaDesk
    Feature
    Datto Autotask PSA
    -
    Ratings
    SherpaDesk
    7.3
    1 Ratings
    External knowledge base00 Ratings5.51 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Datto Autotask PSA and SherpaDesk
    Feature
    Datto Autotask PSA
    -
    Ratings
    SherpaDesk
    9.1
    2 Ratings
    Customer portal00 Ratings9.12 Ratings
    Email support00 Ratings9.12 Ratings
    Help Desk CRM integration00 Ratings9.11 Ratings
    User Ratings
    Autotask PSASherpaDesk
    Likelihood to Recommend
    10.0
    (30 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (4 ratings)
    -
    (0 ratings)