TrustRadius

ShoutOUT Messaging Platform vs. Webex Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ShoutOUT Messaging Platform
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
ShoutOUT is a business texting tool to send personalized SMS campaigns, with advanced personalization and segmentation features. Users can send: personalized alerts promotions reminders short links marketing / promotional campaigns customer feedback collection customer updates conversational messaging team communication in any SMEs including the…
$0.01
per SMS per SMS
Webex Connect
Score 8.2 out of 10
N/A
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
Pricing
ShoutOUT Messaging PlatformWebex Connect
Editions & Modules
Growth
$9.99
per month per SMS
Pro
$19.99
per month per SMS
Starter
Free subscription
per SMS
No answers on this topic
Offerings
Pricing Offerings
ShoutOUT Messaging PlatformWebex Connect
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ShoutOUT Messaging PlatformWebex Connect
Best Alternatives
ShoutOUT Messaging PlatformWebex Connect
Small Businesses
Telegram
Telegram
Score 9.0 out of 10
Telegram
Telegram
Score 9.0 out of 10
Medium-sized Companies
Telegram
Telegram
Score 9.0 out of 10
Telegram
Telegram
Score 9.0 out of 10
Enterprises
Telegram
Telegram
Score 9.0 out of 10
Telegram
Telegram
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ShoutOUT Messaging PlatformWebex Connect
Likelihood to Recommend
10.0
(1 ratings)
7.5
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.4
(2 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
ShoutOUT Messaging PlatformWebex Connect
Likelihood to Recommend
ShoutOUT Labs
No answers on this topic
Cisco
I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.
Tarandeep Kaur | TrustRadius Reviewer
Tarandeep Kaur
Devops Manager
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Pros
ShoutOUT Labs
No answers on this topic
Cisco
  • A good Omnichannel with (Social Media, Chat, E-mail)
  • Chatbot that bring the answers to our customers
  • Flow Builder with Cards that are interconnected
Verified User
Anonymous
Read full review
Cons
ShoutOUT Labs
No answers on this topic
Cisco
  • A high end application UI suffocates on low end hardware, so a "lite" version should be there
  • SDK integration is messy for starters
RN
Rohan Nirwan
Associate Developer
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Usability
ShoutOUT Labs
No answers on this topic
Cisco
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
PS
Pahul Singh
IT Manager
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Alternatives Considered
ShoutOUT Labs
No answers on this topic
Cisco
Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
JG
Jaime Gomes
Solutions Architecture
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Return on Investment
ShoutOUT Labs
No answers on this topic
Cisco
  • Our Customers sometimes calls to common questions and it was solved over a BOT automation
  • Reduce the number of agents required work simultaneously
  • Digital Channels are today more used then compared with traditional telephony calls
Verified User
Anonymous
Read full review
ScreenShots

ShoutOUT Messaging Platform Screenshots

Screenshot of Dashboard Main dashboard displaying the main menu on the left side, credit balance, campaign history, recent campaign analytics, contacts, and purchased sender IDs / mobile numbers, giving a holistic view of the user account with all important data at a glance.Screenshot of SMS compose box Message compose box to edit the SMS content, add emojis and custom attributes, use saved templates or create new ones, and shorten link using the built-in URL shortener. The mobile phone screen displays how the SMS will look like in the recipient's phone.Screenshot of Campaign analytics Campaign dashboard displaying all campaigns created to date, with the options to search previous campaigns by name, create new campaigns, and view in detail analytics for each campaign by clicking on them.Screenshot of Contact Segmentation Group contacts based on their personal data, purchase behaviors, demographics etc. View all added contacts and relevant data as well as created contact groups, with the options to add new contacts, search contacts, download contacts, and filter contacts by attributes (e.g., location, age, browser).