| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Heap | Score7.9 out of 10 | Small Businesses (1-50 employees) | Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time. | $0 per month |
 Smartlook | Score8.2 out of 10 | Small Businesses (1-50 employees) | Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,… | $55 per month 5000 sessions |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events. | All Smartlook packages support both web and mobile app platforms. | ||||||||||||||
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| Heap | Smartlook | |
|---|---|---|
| Considered Both Products | Chose Heap all of them may have their own strong suits but Heap is backed by best in class ML and AI algorithms. not only that all this powerful and robust backends are well handles also from the frontend. no matter how good your software is, if it is somewhat hard to navigate or to get … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Heap | Smartlook | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.0 |
| Likelihood to Renew | 9.3 | 8.9 |
| Usability | 8.9 | 10.0 |
| Availability | 9.1 | 9.1 |
| Performance | 8.4 | 8.2 |
| Support Rating | 9.0 | 10.0 |
| Implementation Rating | 9.0 | 7.3 |
| Configurability | 9.1 | 8.2 |
| Ease of integration | 9.1 | 9.1 |
| Product Scalability | 7.3 | 8.2 |
| Vendor post-sale | 8.2 | 9.1 |
| Vendor pre-sale | 8.2 | 9.1 |
