| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Mixpanel | Score8.7 out of 10 | N/A | Mixpanel helps companies measure what matters, make decisions fast, and build better products through data. With self-serve product analytics solution, teams can analyze how and why people engage, convert, and retain—in real-time, across devices—to improve their user experience. Mixpanel serves over 26,000 companies from different industries around the world, including Expedia, Uber, Ancestry, DocuSign, and Lemonade. Headquartered in San Francisco, Mixpanel has offices in New York,… | $0 per month |
 Smartlook | Score8.2 out of 10 | Small Businesses (1-50 employees) | Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,… | $55 per month 5000 sessions |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Mixpanel uses MTU (Monthly Tracked User) pricing, which is designed to scale with your company. MTUs are roughly equivalent to the number of unique visitors on your product and each user is counted once per month, even if they use multiple devices. If Events based pricing makes more sense for your business, reach out to us and we can work with you! | All Smartlook packages support both web and mobile app platforms. | ||||||||||||||
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| Mixpanel | Smartlook | |
|---|---|---|
| Considered Both Products | Chose Mixpanel We chose it to strengthen internal communication to work more organized and productive. Objective achieved. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Smartlook Easier to follow information right off the cuff. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Mixpanel | Smartlook | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | 10.0 | 8.9 |
| Usability | 9.0 | 10.0 |
| Availability | - | 9.1 |
| Performance | - | 8.2 |
| Support Rating | 1.0 | 10.0 |
| Online Training | 8.0 | - |
| Implementation Rating | 8.9 | 7.3 |
| Configurability | - | 8.2 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |
