Smartlook vs. Userlytics

Smartlook

Smartlook

301 Reviews and Ratings

Userlytics

Userlytics

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Smartlook	Score 8.2 out of 10	Mid-Size Companies (51-1,000 employees)	Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,…	$55 per month 5000 sessions
Userlytics	Score 8.0 out of 10	N/A	Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.	N/A

Pricing

Smartlook

Userlytics

Editions & Modules

Pro: $55
per month 5000 sessions
Free: Free forever
per month 3000 sessions
Enterprise: Custom pricing

No answers on this topic

Offerings

Pricing Offerings
Smartlook	Userlytics
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

All Smartlook packages support both web and mobile app platforms.

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More Pricing Information

Community Pulse
	Smartlook	Userlytics
Considered Both Products	Smartlook Joseph Shapiro CEO (Chief Executive Officer) Chose Smartlook I like it more in different aspects such as pricing, capabilities, UI, etc. When it comes to the pricing, I have been using it for many years, and always was easy to use and to see what was happening with conversions. It's the most undervaluable tool these days. When I was … Incentivized Helpful? Verified User Anonymous Chose Smartlook FullStory, Hotjar and Mixpanel Incentivized Helpful? Francesco Tonti Development Director Chose Smartlook I find that SmartLook has a simpler interface to use than Hotjar. Incentivized Helpful? Firoz Parakkat Co-Founder & Head of Product Chose Smartlook Easy Integration and Ease of Use. Incentivized Helpful? Verified User Anonymous Chose Smartlook FullStory is more complex, detailed, better-looking and way more expensive. Therefore I think it makes sense to start with Smartlook at least. FullStory also has yearly plans which is really annoying. Hotjar doesn't have browser error logging which is a huge disadvantage for … Incentivized Helpful? Verified User Anonymous Chose Smartlook Smartlook is the better overall value of all the solutions we've tried. Hotjar was overpriced, Lucky Orange seems more like an experimental project than a full-fledged product and Mouselflow seems to have some problems dealing with some types of browsers that we did not … Incentivized Helpful? AK Aaron King Owner Chose Smartlook Both were great to use, but Smartlook was WAY more affordable. Incentivized Helpful? CT Chris Turowski Tech Lead Chose Smartlook Smartlook is couple steps ahead of the solutions we've used before. Especially when it comes to funnels. Incentivized Helpful? Verified User Anonymous Chose Smartlook For me personally, I use Smartlook more for the debugging side of things, so I wish it had more debugging/error reporting features. Incentivized Helpful? EK Eric Kowallis Product Manager Chose Smartlook Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some … Incentivized Helpful? David Mynář Head Of Online Marketing Chose Smartlook We use both intensively in our agency. Google Analytics is our first go-to analytics suite, but we often combine it with Smartlook to prove or disprove our hypotheses. Both our web design and marketing projects benefit greatly from this synergy. Google Analytics offers better … Incentivized Helpful? SB Sarah Bellaiche Product Design/Development Engineer Chose Smartlook For me, Smartlook gathers everything a product designer or even a product manager needs. We have everything gathered in a single platform, and it's very powerful we can analyze everything we need. It's the only product where recordings are as well done. The UX/UI of the … Incentivized Helpful? AG Axel Gislason Engineering Manager Chose Smartlook Smartlook has all the features of the other products I have tried but was both simpler to use and cheaper. Incentivized Helpful? Leandro Chaves Analista de sistemas Chose Smartlook Smartlook is better and costs less than many other similar systems. Incentivized Helpful? IG Ivan GadeaSaez Assistant Director Chose Smartlook I have never used other products similar to Smartlook. Incentivized Helpful? Giuseppe Avagliano Marketing Director Chose Smartlook Smartlook seems smoother than Hotjar and it also offers more customizable options such as events and funnels. Incentivized Helpful? Verified User Anonymous Chose Smartlook Compared to Hotjar, the first, and most important criteria for us is the performance impact on our customers. We've always had problems with Hotjar's rather resource-intensive script, which causes a noticeable degradation even on medium to high-performance client devices. In … Incentivized Helpful? Verified User Anonymous Chose Smartlook Smartlook is better in tracking events, building advanced funnels, and filtering out the sessions than Hotjar. It's definitely cheaper and more user-friendly than Fullstory. Incentivized Helpful? Nicholas Fenmor Collins Director Chose Smartlook Smartlook is far more cost-effective and simple to use for agencies with multiple clients than Hotjar, which targets the user companies more directly. Incentivized Helpful? Verified User Anonymous Chose Smartlook So much simpler to the user and way more effective. The pricing for our requirement was also much better. Incentivized Helpful? Michael Freeman Head Of Marketing (Acting) Chose Smartlook The thing about Hotjar is they became too big too fast. They forgot what their product was all about and then started to charge an exorbitant amount for what is a glorified heat map. Smartlook has taken into account new features but always kept the essence of what they're … Incentivized Helpful? Shane McCallum Director of Product Chose Smartlook Far better bang for your buck. Incentivized Helpful? Verified User Anonymous Chose Smartlook At my old company, we debated using FullStory, but I believe Smartlook was the better option financially. Incentivized Helpful? Verified User Anonymous Chose Smartlook 100% better. Microsoft had no support at all. They directed you to a forum where other users "could" assist, but there was no assistance. Incentivized Helpful? Verified User Anonymous Chose Smartlook In terms of analytics, we are still using other products, which are more suited to our needs and more complex. In terms of user behavior and session recording, this is by far the best tool there is! Incentivized Helpful?	Userlytics Verified User Anonymous Chose Userlytics Userlytics can be a good alternate in terms of price point and has a better integration of apps like invision which helps. Mobile recording needs to be improved. Nowadays, competitors are way better in terms of functionality comparision. Incentivized Helpful? SR Samantha ROCG Internet Marketing Coordinator Chose Userlytics I have not seen anything close to Userlytics to compare. Incentivized Helpful? Sarah O'Donnell UX & CRO Executive Chose Userlytics We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors. Incentivized Helpful?

Best Alternatives
	Smartlook	Userlytics
Small Businesses	Lucky Orange Score 3.2 out of 10	Smartlook Score 8.2 out of 10
Medium-sized Companies	Siteimprove Score 10.0 out of 10	Optimal Score 9.0 out of 10
Enterprises	Contentsquare Score 7.1 out of 10	Optimal Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Smartlook	Userlytics
Likelihood to Recommend	9.0 (0 ratings)	7.6 (0 ratings)
Likelihood to Renew	8.9 (0 ratings)	7.0 (0 ratings)
Usability	10.0 (0 ratings)	9.0 (0 ratings)
Availability	9.1 (0 ratings)	4.0 (0 ratings)
Performance	8.2 (0 ratings)	5.0 (0 ratings)
Support Rating	10.0 (0 ratings)	9.0 (0 ratings)
In-Person Training	- (0 ratings)	9.0 (0 ratings)
Online Training	- (0 ratings)	7.0 (0 ratings)
Implementation Rating	7.3 (0 ratings)	8.0 (0 ratings)
Configurability	8.2 (0 ratings)	2.0 (0 ratings)
Ease of integration	9.1 (0 ratings)	5.0 (0 ratings)
Product Scalability	8.2 (0 ratings)	5.0 (0 ratings)
Vendor post-sale	9.1 (0 ratings)	2.0 (0 ratings)
Vendor pre-sale	9.1 (0 ratings)	7.0 (0 ratings)

User Testimonials
	Smartlook	Userlytics
Likelihood to Recommend	Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money. Incentivized Verified User Anonymous Read full review	It is an excellent resource for user testing, especially when it comes to using the Userlytics user panel. I would love to see them add a recruiting part and communication with potential users, in case we need to bring our own panel. Incentivized Kristina Guzikova, UXC UX Manager Read full review
Pros	Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys. Real-time recording provides exceptional insights to our design & engineering teams. Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers. Incentivized Verified User Anonymous Read full review	On Userlytics it is easy to set up test and the required tasks. Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you. You can request to recruit particular people, with options like device, country and the use of prescreening questions. Incentivized Sarah O'Donnell UX & CRO Executive Read full review
Cons	Events -- but I think this is something that we could improve ourselves in our system. Create some suggestions for funnels and heatmaps. Give general insights for a certain period of time, e.g. from Oct. 7th to 12th, 75 users left the checkout step and 60% of them left due to a payment issue. IDK just bringing some ideas! Send an e-mail with main insights. Incentivized MN Marina Neta Senior Product Design/Development Engineer Read full review	Usability of its platform Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works) Incentivized Kristina Guzikova, UXC UX Manager Read full review
Likelihood to Renew	As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too. Incentivized RF Rob Fielding Digital Growth Manager Read full review	No answers on this topic
Usability	Smartlook is very intuitive and simple for an average programmer (I don't know if it will be as simple for a normal user). We have never had to resort to looking for information on the web or ask for help for something we didn't understand or didn't work as expected. Incentivized IG Ivan GadeaSaez Assistant Director Read full review	I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in Incentivized SR Samantha ROCG Internet Marketing Coordinator Read full review
Support Rating	I am always very happy when a company offers the option to use online chat, as I do not like to call customer support and writing an email is just too slow and cumbersome. I did not even expect a reply right away, yet it took the customer support team less than a minute to respond to my problem. Incentivized Michal Pekarcik Group Conversion Rate Optimization Expert Read full review	They give their best and also reply to queries immediately Verified User Anonymous Read full review
In-Person Training	No answers on this topic	Well trained Professionls Verified User Anonymous Read full review
Online Training	No answers on this topic	Decent but not comprehensive Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	Even though it takes time to set up. The work is diligent and out of the quality is great Verified User Anonymous Read full review
Alternatives Considered	Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some custom dashboards. Incentivized EK Eric Kowallis Product Manager Read full review	We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors. Incentivized Sarah O'Donnell UX & CRO Executive Read full review
Scalability	No answers on this topic	Delay to get output Verified User Anonymous Read full review
Return on Investment	We have increased the conversion rate from the beginning till now with 120%. We redesigned our landing pages and decreased the bounce rate by 41%. We rethinked and redesigned our menu structure and internal site linking to increase the time users spent on our site based on the data we got from Smartlook analysis. Incentivized Verified User Anonymous Read full review	More ideas Better grasp on functionality of website An idea of how the websites work on a phone platform Incentivized SR Samantha ROCG Internet Marketing Coordinator Read full review
ScreenShots	Smartlook Screenshots	Userlytics Screenshots