TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Smartlook

    Score8.2 out of 10
    Small Businesses (1-50 employees)
    Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,…

    $55

    per month 5000 sessions

    UserTesting

    Score8 out of 10
    N/AUserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.N/A
    Pricing
    SmartlookUserTesting
    Editions & Modules
    Pro
    $55
    per month 5000 sessions
    Free
    Free forever
    per month 3000 sessions
    Enterprise
    Custom pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    SmartlookUserTesting
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsAll Smartlook packages support both web and mobile app platforms.—
    More Pricing Information
    Community Pulse
    SmartlookUserTesting
    Considered Both Products
    Smartlook
    Chose Smartlook
    I chose Smartlook because it records actual visitors who find my website throughout the course of their internet search or by coming in directly. UserTesting sends in users to review the website, but since they aren't actually looking for my services their experience will be …
    Incentivized
    UserTesting
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    SmartlookUserTesting
    Likelihood to Recommend
    9.0
    (141 ratings)
    8.1
    (179 ratings)
    Likelihood to Renew
    8.9
    (4 ratings)
    8.4
    (8 ratings)
    Usability
    10.0
    (75 ratings)
    8.1
    (157 ratings)
    Availability
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    8.2
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    10.0
    (107 ratings)
    8.3
    (157 ratings)
    Implementation Rating
    7.3
    (1 ratings)
    4.6
    (4 ratings)
    Configurability
    8.2
    (2 ratings)
    7.3
    (1 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (1 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    9.1
    (1 ratings)