Smartlook vs. VisitorTrack

Smartlook

Smartlook

301 Reviews and Ratings

VisitorTrack

VisitorTrack

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Smartlook	Score 8.2 out of 10	Mid-Size Companies (51-1,000 employees)	Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,…	$55 per month 5000 sessions
VisitorTrack	Score 10.0 out of 10	N/A	VisitorTrack is a web analytics product from netFactor. It works beyond traditional web analytics to convert anonymous website "clicks" into intelligence on business visitors – without any registration action. Positioned as “Caller ID for Your Website”, the reporting and content are designed for B2B lead generation. Users receive detail on the companies visiting a site, executive profiles, address, phone, website, visit details and analytics, along with features like email alerts, Salesforce…	$199 per month

Pricing

Smartlook

VisitorTrack

Editions & Modules

Pro: $55
per month 5000 sessions
Free: Free forever
per month 3000 sessions
Enterprise: Custom pricing

VisitorTrack: $199.00
per month

Offerings

Pricing Offerings
Smartlook	VisitorTrack
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

All Smartlook packages support both web and mobile app platforms.

VisitorTrack plans start at $199

More Pricing Information

Community Pulse
	Smartlook	VisitorTrack
Considered Both Products	Smartlook Joseph Shapiro CEO (Chief Executive Officer) Chose Smartlook I like it more in different aspects such as pricing, capabilities, UI, etc. When it comes to the pricing, I have been using it for many years, and always was easy to use and to see what was happening with conversions. It's the most undervaluable tool these days. When I was … Incentivized Helpful? Verified User Anonymous Chose Smartlook FullStory, Hotjar and Mixpanel Incentivized Helpful? Francesco Tonti Development Director Chose Smartlook I find that SmartLook has a simpler interface to use than Hotjar. Incentivized Helpful? Firoz Parakkat Co-Founder & Head of Product Chose Smartlook Easy Integration and Ease of Use. Incentivized Helpful? Verified User Anonymous Chose Smartlook FullStory is more complex, detailed, better-looking and way more expensive. Therefore I think it makes sense to start with Smartlook at least. FullStory also has yearly plans which is really annoying. Hotjar doesn't have browser error logging which is a huge disadvantage for … Incentivized Helpful? Verified User Anonymous Chose Smartlook Smartlook is the better overall value of all the solutions we've tried. Hotjar was overpriced, Lucky Orange seems more like an experimental project than a full-fledged product and Mouselflow seems to have some problems dealing with some types of browsers that we did not … Incentivized Helpful? AK Aaron King Owner Chose Smartlook Both were great to use, but Smartlook was WAY more affordable. Incentivized Helpful? CT Chris Turowski Tech Lead Chose Smartlook Smartlook is couple steps ahead of the solutions we've used before. Especially when it comes to funnels. Incentivized Helpful? Verified User Anonymous Chose Smartlook For me personally, I use Smartlook more for the debugging side of things, so I wish it had more debugging/error reporting features. Incentivized Helpful? EK Eric Kowallis Product Manager Chose Smartlook Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some … Incentivized Helpful? David Mynář Head Of Online Marketing Chose Smartlook We use both intensively in our agency. Google Analytics is our first go-to analytics suite, but we often combine it with Smartlook to prove or disprove our hypotheses. Both our web design and marketing projects benefit greatly from this synergy. Google Analytics offers better … Incentivized Helpful? SB Sarah Bellaiche Product Design/Development Engineer Chose Smartlook For me, Smartlook gathers everything a product designer or even a product manager needs. We have everything gathered in a single platform, and it's very powerful we can analyze everything we need. It's the only product where recordings are as well done. The UX/UI of the … Incentivized Helpful? AG Axel Gislason Engineering Manager Chose Smartlook Smartlook has all the features of the other products I have tried but was both simpler to use and cheaper. Incentivized Helpful? Leandro Chaves Analista de sistemas Chose Smartlook Smartlook is better and costs less than many other similar systems. Incentivized Helpful? IG Ivan GadeaSaez Assistant Director Chose Smartlook I have never used other products similar to Smartlook. Incentivized Helpful? Giuseppe Avagliano Marketing Director Chose Smartlook Smartlook seems smoother than Hotjar and it also offers more customizable options such as events and funnels. Incentivized Helpful? Verified User Anonymous Chose Smartlook Compared to Hotjar, the first, and most important criteria for us is the performance impact on our customers. We've always had problems with Hotjar's rather resource-intensive script, which causes a noticeable degradation even on medium to high-performance client devices. In … Incentivized Helpful? Verified User Anonymous Chose Smartlook Smartlook is better in tracking events, building advanced funnels, and filtering out the sessions than Hotjar. It's definitely cheaper and more user-friendly than Fullstory. Incentivized Helpful? Nicholas Fenmor Collins Director Chose Smartlook Smartlook is far more cost-effective and simple to use for agencies with multiple clients than Hotjar, which targets the user companies more directly. Incentivized Helpful? Verified User Anonymous Chose Smartlook So much simpler to the user and way more effective. The pricing for our requirement was also much better. Incentivized Helpful? Michael Freeman Head Of Marketing (Acting) Chose Smartlook The thing about Hotjar is they became too big too fast. They forgot what their product was all about and then started to charge an exorbitant amount for what is a glorified heat map. Smartlook has taken into account new features but always kept the essence of what they're … Incentivized Helpful? Shane McCallum Director of Product Chose Smartlook Far better bang for your buck. Incentivized Helpful? Verified User Anonymous Chose Smartlook At my old company, we debated using FullStory, but I believe Smartlook was the better option financially. Incentivized Helpful? Verified User Anonymous Chose Smartlook 100% better. Microsoft had no support at all. They directed you to a forum where other users "could" assist, but there was no assistance. Incentivized Helpful? Verified User Anonymous Chose Smartlook In terms of analytics, we are still using other products, which are more suited to our needs and more complex. In terms of user behavior and session recording, this is by far the best tool there is! Incentivized Helpful?	VisitorTrack SS Scott Shuppert Owner Chose VisitorTrack I still hate Linkedin's requirement of ONLY being able to send/receive via LinkedIn. No, I want a real email address. Leedfeeder is a toy. Visualvisitor shows who is on your site, but you have to track down the emails, and it doesn't tell you how important that lead is. It is … Incentivized Helpful? Scott Hayes President & Founder Chose VisitorTrack We use Google Analytics to get site statistics and page flows, but detail is insufficient and you certainly won't get contact records from Google. At the end of our first year with VisitorTrack, we evaluated VisiStat in a side-by-side bakeoff. VisiStat can get very expensive … Incentivized Helpful? Randy Novak Vice President, Business Development Chose VisitorTrack I have looked at a couple similar services, but the costs were higher. Incentivized Helpful? Megan Starshak Chose VisitorTrack VisitorTrack is easy to use and highly accurate. They have a lot of capabilities to sort and filter your data. Helpful? Verified User Anonymous Chose VisitorTrack I've never used another system. Helpful?

Best Alternatives
	Smartlook	VisitorTrack
Small Businesses	Lucky Orange Score 3.2 out of 10	StatCounter Score 9.0 out of 10
Medium-sized Companies	Siteimprove Score 10.0 out of 10	Siteimprove Score 10.0 out of 10
Enterprises	Contentsquare Score 7.1 out of 10	Optimal Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Smartlook	VisitorTrack
Likelihood to Recommend	9.0 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	8.9 (0 ratings)	- (0 ratings)
Usability	10.0 (0 ratings)	- (0 ratings)
Availability	9.1 (0 ratings)	9.1 (0 ratings)
Performance	8.2 (0 ratings)	- (0 ratings)
Support Rating	10.0 (0 ratings)	10.0 (0 ratings)
Implementation Rating	7.3 (0 ratings)	- (0 ratings)
Configurability	8.2 (0 ratings)	- (0 ratings)
Ease of integration	9.1 (0 ratings)	- (0 ratings)
Product Scalability	8.2 (0 ratings)	9.1 (0 ratings)
Vendor post-sale	9.1 (0 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (0 ratings)	- (0 ratings)

User Testimonials
	Smartlook	VisitorTrack
Likelihood to Recommend	Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money. Incentivized Verified User Anonymous Read full review	For any entity that cares about efficiency and accuracy for marketing, VisitorTrack is a low-cost solution that can easily narrow down your sales funnel by channeling sales efforts into more serious prospects who visited your site after a campaign. Incentivized EJ Eric Jurin Vice President of Technology Read full review
Pros	Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys. Real-time recording provides exceptional insights to our design & engineering teams. Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers. Incentivized Verified User Anonymous Read full review	Responds to the needs of users, both in case-by-case basis and by integrating feedback into future improvements Great sales team Responds quickly and personally Megan Starshak Read full review
Cons	Events -- but I think this is something that we could improve ourselves in our system. Create some suggestions for funnels and heatmaps. Give general insights for a certain period of time, e.g. from Oct. 7th to 12th, 75 users left the checkout step and 60% of them left due to a payment issue. IDK just bringing some ideas! Send an e-mail with main insights. Incentivized MN Marina Neta Senior Product Design/Development Engineer Read full review	Only complaint is having to log in on every visit as opposed to being recognized when I visit, but it is a minor issue Randy Novak Vice President, Business Development Read full review
Likelihood to Renew	As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too. Incentivized RF Rob Fielding Digital Growth Manager Read full review	No answers on this topic
Usability	Smartlook is very intuitive and simple for an average programmer (I don't know if it will be as simple for a normal user). We have never had to resort to looking for information on the web or ask for help for something we didn't understand or didn't work as expected. Incentivized IG Ivan GadeaSaez Assistant Director Read full review	No answers on this topic
Support Rating	I am always very happy when a company offers the option to use online chat, as I do not like to call customer support and writing an email is just too slow and cumbersome. I did not even expect a reply right away, yet it took the customer support team less than a minute to respond to my problem. Incentivized Michal Pekarcik Group Conversion Rate Optimization Expert Read full review	VisitorTrack support is outstanding and personalized. I have always gotten prompt answers, directly from their staff without any language barriers, which I typically have to deal with from other vendors who outsource overseas. Incentivized EJ Eric Jurin Vice President of Technology Read full review
Alternatives Considered	Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some custom dashboards. Incentivized EK Eric Kowallis Product Manager Read full review	We use Google Analytics to get site statistics and page flows, but detail is insufficient and you certainly won't get contact records from Google. At the end of our first year with VisitorTrack, we evaluated VisiStat in a side-by-side bakeoff. VisiStat can get very expensive quickly if you need to procure contact records for your site visitors. Based on our consumption of contact data from VisitorTrack, I estimated we'd pay twice as much or more for VisiStat... and we liked VisitorTrack's reporting capability better, and VisitorTrack offered us a renewal discount, so staying with VisitorTrack was really a no brainer. Scott Hayes President & Founder Read full review
Return on Investment	We have increased the conversion rate from the beginning till now with 120%. We redesigned our landing pages and decreased the bounce rate by 41%. We rethinked and redesigned our menu structure and internal site linking to increase the time users spent on our site based on the data we got from Smartlook analysis. Incentivized Verified User Anonymous Read full review	In our case, we make our money back every month and more. But don't misunderstand me, not all of our marketing lists generated from folks who stop by have been successful. Nobody can do that. Incentivized SS Scott Shuppert Owner Read full review
ScreenShots	Smartlook Screenshots	VisitorTrack Screenshots