Smartsupp vs. Smith.ai

Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc.

Incentivized

Their chat monitoring is useful to anyone who wants to provide fast communication to prospects. I see so many companies with horrible response times for their chats. They are very professional and helped me create scripts that help them convert more leads. It is basically a virtual sales team. Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this

• Live chat function
• Ability to see where traffic from our website is from
• Ability to see browsing history on youtr website

Incentivized

• Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
• The agents are warm and personable.
• In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.

Incentivized

• customer support doesn't answer chat requests or messages
• implementation of the trial option works but not clear wether extra features work in trial

Incentivized

• I have not seen any area for improvement. These people have a great service backed by an even better level of support.

Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering.

Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.

Incentivized

Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.

Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job.

I have priced services with Ngage and Apex Chat. Smith.ai is more cost-efficient than these competitors. Most services charge a very high per qualified lead basis. Sometimes $35 or higher per lead. Considering that not all qualified leads convert, client acquisition costs can still be very high. Smith.ai only charges approximately $8 live chat sessions with low monthly flat rates. A completely automated chatbot is even less per month, and in some instances free.

Incentivized

• Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment
• Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay
• People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer

• Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).